Multi-Skilled Claims Specialist

Multi-Skilled Claims Specialist - Home Claims Opportunity to work with one of Australia’s largest general insurers Flexible hybrid/remote work environment – Open to candidates in NSW, VIC, WA & QLD Opportunity for growth and career progression About Hollard Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. About the Role We’re looking for an adaptable, proactive Home Claims professional to join our Home Claims team as a Multi-Skilled Claims Specialist. This is a dynamic role where you’ll contribute to our event response efforts and support continuous improvement initiatives that drive better outcomes for our customers and teams. The role requires someone with strong interpersonal skills, a passion for customer service, and the ability to collaborate effectively across departments. You’ll also be called upon to respond to evolving business priorities, support senior management requests, and champion knowledge sharing practices across the wider Home Claims department. Please note we have x2 permanent positions and x1 6-month contract position available. Your duties and responsibilities Collaborate and network with a diverse range of stakeholders to facilitate efficient event response, including lodging claims, contacting customers, managing claims, addressing inquiries and handling incoming calls. Communicate with the insured, policyholders, and other relevant parties to gather necessary documentation and information related to the claim and ensure these parties remain well informed of claim progress updates as required. Set reserves and raise payments within scope of authority, settling claims in the most cost-effective manner, and ensure timely issuance of disbursements. Address a range of matters raised by customers to support the provision of a high standard of customer service, including investigating, responding to, and escalating any client issues accordingly. Serve as subject matter experts (SMEs) within the team, providing expertise and guidance in claims management and customer service. Identify, manage and resolve customer complaints promptly and effectively to ensure high levels of customer satisfaction and retention. Provide coaching and support to staff for upskilling and training, fostering continuous improvement in performance. About You Demonstrated claims experience within Home Claims. Demonstrated ability to act as an SME, providing guidance and expertise to colleagues as needed. Excellent problem-solving skills and attention to detail, with a focus on delivering high-quality service to customers. Flexibility to adapt to changing priorities and work effectively in a fast-paced environment. Experience in knowledge management systems and training development is advantageous. Working at Hollard At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance. Please note: Even if you don’t meet all our selection criteria, we encourage you to apply. A full background check will be completed on the successful applicant. We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies. #J-18808-Ljbffr