Claims Specialist

About DUAL Driven by a vision to be the worlds best underwriting business DUAL has always taken a different approach to our industry peers. Since our business was founded in 2004 we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products services and processes that deliver consistently for our partners. As a company were known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career we want to help you do more. Our philosophy is simple : we genuinely put people first and want our people to be the healthiest and happiest they can be at work and at home. We aim to attract and retain the best talent and support them to achieve their aspirations. Its how we grow our business and keep one step ahead of our competitors. About the role Were looking for a detail-orientated multitasker to join our Australian Claims Team as Claims Specialist. The focus of this role is to manage Financial Lines General Liability and Cyber claims from notification through to resolution by providing professional prompt and courteous service to DUALs broker clients and stakeholders. This role will see responsibility for : Providing detailed threshold coverage analysis and advice particularly where there may be issues of characterization policy interpretation exclusion operation or disclosure issues Timely and courteous verbal and written reviews and responses to broker clients Working with our key legal partnerships to Investigate and determine liability quantum and a tailored strategy for resolution Establishing timely and accurate reserves Where applicable instructing directing and closely managing key legal partnerships on claims where appropriate Attendance at broker and client meetings to proactively discuss claims narrative and outcomes Attendance at mediation where required Discussing claims and defence strategy with Head of Financial Lines Claims and team leads Liaising with third party administrators in relation to notifications Discussing all aspects of past and current claims with Underwriters and providing advice on renewal and new business where appropriate Assisting Underwriters where appropriate in obtaining new business and maintaining existing broker relationships Engaging with multi-participant tower insurer markets Participating and providing Underwriter training where appropriate Providing timely and accurate internal updates and advice on your individual claims portfolio About you As an insurance professional with 3 years of Financial Lines claims management experience you will be a confident communicator who is passionate about delivering a high level of service to clients. Your people skills provide you with the ability to build and maintain relationships and negotiate as needed in tough circumstances. As a well-organised individual you will demonstrate managing multiple claims and enquiries with ease and enjoy working with different teams within the business to achieve shared success. You will have extensive experience in coverage analysis and policy interpretation coupled with experience in Australian litigation and dispute resolution. We actively encourage applications from Claims Officers candidates ready to take the next step in their career as this role offers a fantastic opportunity to embrace a new challenge and expand their experience in a dynamic and supportive environment. How to Apply Are you the right fit for this role and the DUAL Team Tell us why in a short paragraph that you share along with your Resume to our HR Team. What you might not expect At DUAL we value work / life balance health and wellbeing family and giving back which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits which will be flexible and dependent on the successful candidates individual skills and experience. Our culture : people first Our core values dictate how we live and work. Were a group with independence and people at its heart and were a home for talent with a unique culture : the biggest small company in the world. The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key. EEO Statement Help us think differently. As a business were on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work where differences are accepted and where our words and actions are inclusive. Together we are learning sharing stories and achieving change. Employment Type: Full-Time Vacancy: 1 #J-18808-Ljbffr