Customer Support Officer
vor 4 Wochen
Customer Support Officer (Recent Graduate, Entry Level) We're looking for a CustomerSupport Officer to join our team in Brisbane. This is a great opportunity for a recent graduate to get your foot in the door of a scaling tech business. Reporting to the Head of Support, this role will be responsible for being the first line of contact for our users who are looking for assistance in managing and navigating their Felix accounts. In this position you will help clients navigate our software, resolving their queries, and ensuring they receive the best possible experience with Felix. With ample opportunities for learning and growth, we’ll support you as you become a product expert and contribute to our ongoing success. Day to day your responsibilities will include: Deliver outstanding customer support via email, chat, and phone, embodying Felix's commitment to excellence. Ensure all tasks are completed within service level agreements (SLAs) to maintain high service standards. Gather and analyse customer feedback to help build a better way forward, communicating insights to internal teams. Support the development and upkeep of training documentation to empower both customers and team members. Contribute to the creation and enhancement of Help Centre resources, including help articles, FAQs, guides, and video content. Skills and Experience A quick learner, able to master new systems and tools, with a genuine interest in software. Strong written and verbal communication skills, with the ability to build rapport and trust with customers and team members alike. A collaborative spirit, capable of working both independently and as part of a multi-region team. A proactive problem-solver, curious and committed to continuous learning and improvement. Thrives under pressure, maintaining focus and delivering results even in challenging situations. As mentioned, this is a great opportunity if you’re looking to grow your career in the tech space. We have several team members who started in this role and have grown their careers into various roles across SaaS functions, both within our business and externally. Perks Felix Fridays Flexible work environment (hybrid WFH + 2 days in office per week) Excellent company culture and long tenure of our employees Quarterly firesides and events Room for growth and professional development with a dedicated training budget and access to the LinkedIn Learning platform Employee Assistance Program (EAP) – providing access to qualified psychologists for our employees in times of need Generous parental leave and an additional day of Birthday leave About Felix We’re an ASX-listed B2B SaaS company, who pride ourselves on being the leading provider of a cloud-based procurement platform that brings together buyers and suppliers in a seamless digital ecosystem. Our innovative technology simplifies and streamlines supplier management and procurement processes, empowering our clients to drive efficiency, reduce costs, and accelerate project timelines. Join us in shaping the future of supply chain procurement and make a meaningful impact by powering infrastructure and development worldwide. For any queries, please contact Ellen Clarris via email * The successful candidate will be required to provide an Australian Police Check prior to commencing employment #J-18808-Ljbffr
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Customer Support Officer
Vor 3 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitOverview Join to apply for the Customer Support Officer role at Department of Customer Services, Open Data and Small and Family Business . At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering...
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Customer Support Officer — Government Services Helpdesk
vor 13 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland seeks a Customer Support Officer to join their team. This role involves responding to phone and online enquiries in a high-volume service center, maintaining daily workloads, and liaising with internal and external stakeholders. The ideal candidate will possess strong communication skills, have a customer service...
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Customer Support Officer
vor 2 Wochen
City of Brisbane, Österreich Sunwater VollzeitWork. Join Sunwater as a Customer Support Officer where you’ll play a vital role in delivering high-quality customer support services within a complex process framework to ensure a continued focus on customer satisfaction. As a Customer Support Officer at Sunwater you will : Provide exceptional end-to-end customer support services answering general...
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Desktop Support Officer
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDesktop Support Officer – Department of Customer Services, Open Data and Small and Family Business The Desktop Support Officer, part of CITEC’s Modern Workplace Team, delivers Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, the officer provides Tier 2 desktop support, ensuring seamless...
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Principal Tech Services Officer
vor 1 Woche
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small...
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Business Support Officer
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Business Support Officer role at Department of Customer Services, Open Data and Small and Family Business Are you an organized and proactive professional with a passion for delivering high-quality administrative and business support? The Office of the Chief Human Resources Officer (CHRO) is seeking a dedicated AO4 Business Support...
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Business Support Officer
Vor 5 Tagen
City of Brisbane, Österreich Department Of Customer Services, Open Data And Small And Family Business VollzeitJoin to apply for the Business Support Officer role at Department of Customer Services, Open Data and Small and Family Business. Are you an organized and proactive professional with a passion for delivering high-quality administrative and business support? The Office of the Chief Human Resources Officer (CHRO) is seeking a dedicated AO4 Business Support...
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Customer Support Officer
vor 2 Wochen
City of Brisbane, Österreich Jumbo Interactive Limited VollzeitCustomer Support Officer - Part Time Join to apply for the Customer Support Officer - Part Time role at Jumbo Interactive Limited Location: South Brisbane, Queensland, Australia Pay range Base pay: A$58,000.00/yr - A$63,000.00/yr Salary: $60,000 - $63,000 + Super (pro‑rated for actual hours worked) About the role You will work as part of the Customer...
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Customer Support Consultant
vor 3 Wochen
City of Parramatta Council, Österreich Forward Ability Support VollzeitJoin a Not for Profit who will provide you full training to be successful in your role Full Time - 4 day work week with Hybrid work (2 days WFH) Access to salary packaging benefits - increase your take home pay About Us Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries...
