Best Experience Services Assistant

Select how often (in days) to receive an alert: Department: Cultural Diversity & Community - SH Enterprise Agreement: Varied Health and Allied Services, Managers and Ad Project: Best Experience Services Assistant Location: Sunshine Hospital Employment Type: Part-Time (32 hours/week), Ongoing Salary: Admin Grade 1 + Superannuation + Salary Packaging About the Role: The Best Experience Services Assistant provides day-to-day administrative coordination and consumer-facing support across the Best Experience liaison services: Wilim Berrbang – Aboriginal Health Unit, the Disability Liaison Service, and the Gender, Sex and Sexuality Liaison Service. This role ensures timely coordination of referrals, communication with referrers and liaison staff, and supports advocacy tasks as directed by each liaison team. Key Responsibilities: As a member of the Best Experience Division, the Services Assistant will: Coordinate and triage liaison service referrals from phone or electronic sources ensuring timely and accurate data entry and follow-up. Maintain accurate systems, databases and documentation across the consumer journey. Provide support for office operations including ordering equipment, managing stationery and coordinating consumer vouchers. Support liaison staff with communication, coordination and administrative tasks that contribute to effective advocacy and consumer navigation. Assist with team meetings, committee support, and ongoing service improvements aligned to the Best Experience Framework. Communicate with staff, consumers, carers and families in a culturally safe, professional and respectful manner. Collaborate with Wilim Berrbang, the Disability Liaison Service, the Gender, Sex and Sexuality Liaison Service, and broader Best Experience teams to ensure coordinated support for consumers. The Best Experience Liaison Teams Assistant is central to enhancing culturally safe, accessible and inclusive care for Aboriginal and Torres Strait Islander communities and other priority populations across Western Health. This role supports the organisation’s commitment to equity, consumer voice, and person-centred care. About You: This is a designated role. Applicants must identify as, and have evidence of being, Aboriginal and/or Torres Strait Islander to be considered. This position will suit someone with strong communication skills and an understanding of intersectional identities, including LGBTIQA+ communities, culturally and racially diverse communities, people with disability, and neurodivergent communities. Don't meet every single requirement? At Western Health, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs. With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage. We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology. We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges. Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall. Compensation and benefits Competitive salary packages aligned with market standards. Health and wellbeing programs, including flexible work arrangements. Scholarships and grants to support your continuous learning journey. Learning and development opportunities Access the Western Health Learning Academy (WHA) for personalised learning pathways. Professional growth programs, including postgraduate studies and clinical education. Mentorship and career support. Community impact and inclusion Make a meaningful difference in patients’ lives through compassionate care. Join a workforce that champions diversity and inclusion. Engage in community wellbeing initiatives and groundbreaking healthcare research. Organisational culture and environment Thrive in a collaborative, compassionate and innovative team environment. Be part of a culture that celebrates continuous improvement and excellence in healthcare. Ready to make an impact? If you’re passionate about supporting the delivery of Best Care, we’d love to hear from you. Simply click on the “apply” button and follow the prompts. If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying. Closing date: 11:59pm on 13 December 2025. Please note that interviews may commence during the advertising period. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people. Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe. All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable). Western Health does not accept unsolicited resumes/applications from recruitment agencies. Western Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. #J-18808-Ljbffr