Change and Communications Lead

vor 1 Woche

City of Melbourne, Österreich Suncorp Group Vollzeit

Change and Communications Lead Join to apply for the Change and Communications Lead role at Suncorp Group. 12-month Contract | Lead impactful change and communication initiatives Flexible hybrid working options with multiple office locations around Australia Access to award-winning employee benefits As Change and Communications Lead, you’ll design and deliver change management and communication strategies that enable our people and enhance customer outcomes. You’ll collaborate with project teams and stakeholders to ensure seamless integration and alignment with our Customer Service North Star. What You’ll Do Lead the design and delivery of change tools and communications that empower customer‑facing teams with clear, actionable information Develop strategic communication plans and rhythms that align with Customer Service objectives and enhance engagement Partner with project delivery teams to integrate best practices and ensure consistent change management approaches Manage key programs such as Elevate and Shine, and deliver impactful events that celebrate success and recognition Optimise and maintain the Customer Service SharePoint and oversee critical incident communication processes What You’ll Bring Proven experience in change and communications (5+ years), with strong knowledge of frameworks and methodologies Ability to design and implement realistic plans for complex system, process, and people change Strong stakeholder engagement and influencing skills, with a collaborative approach to problem‑solving Strategic thinking and analytical capability to drive continuous improvement and deliver measurable outcomes Familiarity with Agile and squad‑based ways of working is advantageous What You’ll Enjoy Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees Paid volunteer leave, donation matching, and unlimited emergency response leave Performance‑based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits: Location North Sydney, New South Wales, Australia Contact If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. Seniority Level Not Applicable Employment Type Full‑time Job Function Marketing, Public Relations, and Writing/Editing Industries Financial Services and Insurance Referrals increase your chances of interviewing at Suncorp Group by 2x. #J-18808-Ljbffr

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