Change & Communications Manager

Join to apply for the Change & Communications Manager role at Bupa AustraliaAre you passionate about leading change that truly makes a difference? We're hiring a Change and Communication Manager to lead strategic change across our Health Insurance (HI) Customer Channels and Growth (CCG) and Operations and Enablement (HIOE) teams. In this role, you'll shape and deliver integrated change programs that empower our customer-facing teams to create personalised, radically simple, and relevant experiences. You'll play a key part in driving transformation across strategic initiatives, business programs, and day‑to‑day operations. Working closely with Business Integration Leads and Specialists, you'll ensure seamless execution and alignment across projects. You'll foster collaboration, build change capability among leaders, and help embed a culture of adaptability and continuous improvement. Your strategic influence will support our people and customers through every step of change, making transformation feel clear, supported, and meaningful. We're hiring for a Fixed‑term maternity leave backfill role (until February). Responsibilities Lead strategic change across Health Insurance Customer Channels and Growth and Operations and Enablement teams. Shape and deliver integrated change programs empowering customer‑facing teams to create personalised, radically simple, and relevant experiences. Drive transformation across strategic initiatives, business programs, and day‑to‑day operations. Partner closely with Business Integration Leads and Specialists to ensure seamless execution and alignment across projects. Foster collaboration, build change capability among leaders, and embed a culture of adaptability and continuous improvement. Conceive and lead the creation of innovative, fit‑for‑purpose change solutions that build capability and engagement required for people to achieve outcomes. Design, build, deliver, and evaluate change programs and initiatives aligned to business objectives such as change leadership, integrated view of change, learning and training, communication, engagement, change networks, etc. Design, build, and review communication strategy for CCG and HIOE. Create high‑impact content including written materials, presentations, videos, and events. Establish and maintain effective relationships with key stakeholders to understand and meet business requirements. Measure and report on performance against milestones, effectively managing risks and monitoring issues. Identify and manage change and communication risks and issues. Act as a trusted advisor to senior leadership, providing strategic guidance on communications. Manage communication channels and ensure alignment with brand and regulatory standards. Drive employee engagement through clear, consistent messaging and storytelling. Qualifications Extensive experience leading change programs, with a strong focus on managing people impacts, through a tiered change and engagement model. Demonstrated ability to design and deliver project change and engagement strategies, using diverse delivery approaches such as Human‑Centred Design, Lean, Agile, and Waterfall. Confidence in influencing and negotiating with stakeholders at all levels, with a track record of building strong relationships and driving alignment. Familiarity with Bupa Health Insurance products and processes is an advantage, but not essential; transferable skills and fresh perspectives are valued. Benefits As well as a competitive salary, a range of Bupa benefits and flexible working / work from home, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships. You will feel happier & healthier for working at Bupa Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Business Development and Sales. We are an equal opportunities employer and welcome applications from all sections of the community. #J-18808-Ljbffr