NSC Claims Manager

Join to apply for the NSC Claims Manager role at AMP . We help people with their banking, super, retirement and finances through upturns, downturns, recessions, and major life transitions. Every day we help people see and make more of their financial potential so that they can create their tomorrow. We’re looking for a behavioural role model across North Operations, Platforms, and the broader AMP Australia Group. How you’ll make an impact Effectively manage your team to administer and finalise claims and insurance tasks on the North Platform Oversee the daily administration and finalisation of all claims and insurance tasks on the North Platform performed by onshore and offshore teams Ensure accurate recording and maintenance of the customer information relevant to the resolution of North claims and insurance Lead and manage a diverse team of skills and experience to meet business strategies and goals Develop and continuously improve case management standards, quality assurance, and the level of service delivered to stakeholders Reduce work in progress (WIP) on the North Platform related to claims and insurance to targets set by Line Management or Head of North Ops Ensure all compliance obligations are met and all delegations adhered to Assess and implement regulatory changes impacting North Claims and Insurance Collaborate with all areas of the North business to deliver regulatory reports on time Assist external auditors in reviewing claims and insurance data and processes across the North platform Foster strong, collaborative relationships with key stakeholder groups, both internal and external to the business Accountable for the completion of assigned deliverables with minimal day‑to‑day management Respond to all reasonable management requests What you will bring to the team 3+ years’ experience in leading a team in a fast‑paced, customer‑service oriented environment, ideally in the financial services industry Sound understanding of the financial services industry, relevant regulators and current and proposed regulatory and legislative requirements Capacity for commercial‑oriented problem solving Strong report‑writing, presentation and verbal communication skills Ability to understand North functions and processes to assess best outcomes for the AMP brand and the customer Experience in establishing and maintaining effective stakeholder relationships Ability to implement change effectively Strong business acumen You’ll thrive here if… If you can move seamlessly from routine to ambiguous work, you’ll excel. Bring commitment, grit and a growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas, gaining executive exposure and influencing the direction of the business. Why we think you’ll love working at AMP The culture rewards clever ideas and encourages experimentation; if something doesn’t work, we move on. Inclusion, flexibility and a focus on wellbeing are embedded in our way of working. Our leaders are invested in your success, and we offer ongoing opportunities to volunteer, fundraise and give back to the community. We believe in the power of inclusion and diversity We are dedicated to fostering inclusion, diversity and belonging at AMP, sparking creativity and innovation while improving the quality of our decisions and performance. We also encourage Aboriginal and Torres Strait Islander candidates and support them through our Reconciliation Plan. Ready to create your tomorrow? If you see opportunity where others see challenge, join us to transform an iconic Australian brand for the future. Don’t procrastinate – we review applications as they arrive and may close the role early if we find the ideal candidate. Looking forward to meeting you. Location: Melbourne, Victoria, Australia #J-18808-Ljbffr