Residences Assistant Occupancy Manager

vor 4 Wochen


Adelaide, Österreich Cyber Security Academy Southampton Vollzeit

About The Role Residential Services provides accommodation for around 6,500 students each year. We’re seeking a Residences Assistant Occupancy Manager to play a key role in overseeing room allocations and managing nominations agreements with partner institutions, ensuring an inclusive and high-quality accommodation experience for all students. You’ll oversee room allocations across the University’s accommodation estate and work closely with the Student Disability and Inclusion (SDI) team. Where necessary, you may also support the allocation of accessible accommodation for students with specific requirements, ensuring all students are appropriately accommodated. This role combines operational leadership with a commitment to inclusion and excellent service delivery. Key Responsibilities Oversee the allocation of approximately 6,500 rooms across the University’s accommodation estate using accommodation management software. Manage nominations agreements with partner institutions to ensure effective delivery in line with agreed terms. Coordinate with the SDI team on accessibility requirements and provide assistance for the allocation of accessible rooms. Act as a key contact for complex accommodation cases, providing informed advice and solutions where required. Support and guide Customer Services Advisors and other team members to ensure consistent, high-quality service for all residents. Monitor data and report on occupancy, allocations, and accessibility trends to inform planning and decision‑making. Contribute to the planning and delivery of key operational periods, including arrivals, departures, and contract changeovers. About You Someone who brings excellent organisational and analytical skills, experience managing complex processes and balancing multiple priorities, confident using software systems and data to inform decisions, improve efficiency and guide your team. Strong leadership and interpersonal skills are required, with experience managing a team, acting as an escalation point for complex or challenging situations, and maintaining positive relationships with colleagues and other stakeholders. A calm, professional approach and ability to handle sensitive or confidential information appropriately are essential. What We Offer This is a full‑time (35 hours per week), permanent position complemented by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September). Contact & Application Apply by 11:59 pm GMT on the closing date. For assistance, contact Recruitment on +44(0) or quoting the job number. As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. #J-18808-Ljbffr


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