Senior Client Account Manager

Applications must be submitted by Sunday 07 December, :55 PM Sunday 7 December, :55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 5 $99,482.00 to $104,352.00 per annum Employment type: Permanent, full-time Region: North Location: Launceston This position contributes to the efficient and effective operation of the Client Services Division by providing an accurate, timely and efficient administration in the areas of deceased estates, financial administrations, powers of attorney and trusts. This includes managing a high level caseload, exercising a formal delegation and discretion and engaging in proactive client service and relationship building to meet the objectives of the organisation. We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people. Public Trustee supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy. We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you. Hours per fortnight 73.50 hours per fortnight- flexible options available. Major Functions Manage a caseload of files with a high degree of complexity, ensuring that files are managed effectively in accordance with relevant legislation, procedural guidelines and client instructions. Exercise a high level formal delegation and discretion in relation to the management of client files. Engage in proactive client service and relationship building with clients, colleagues and stakeholders. Assist in the development of the technical skill base within the team through the provision of training, coaching and performance feedback as required. Act for the Manager, Deceased Estates, as required. Pre-employment Requirements The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following checks are to be conducted: Pre-employment (National Police Record) checks for:Arson and fire setting, violent crimes and crimes against the person,sex-related offences,drug and alcohol related offences,crimes involving dishonesty, deception and/or conspiracy, making false declarations,malicious damage and destruction to property,serious traffic offences,crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power. Disciplinary action in previous employment. Download the Statement of Duties and any Associated Documents To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Please note that we do not require a separate statement addressing the selection criteria. Please apply online by clicking the'ApplyNow' button. Refer to the 'Information for Applicants (PT)' document for further information. Please note, attachments must be in Microsoft Word or PDF format. If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on For more information Name: Rebecca SmithPosition: Manager, Deceased EstatesEmail: Phone: Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr