Senior Client Account Manager

Make an Impact. Lead with Purpose. Drive Results. Join a values-driven marketing agency powering Australia’s biggest charity brands. About Us At Adflex Marketing, we proudly partner with some of Australia’s leading and most purpose-driven charity brands. As a full-service fundraising and marketing agency, we specialise in delivering large-scale face-to-face lottery and trade promotion campaigns that raise crucial funds for some of the nation’s most impactful causes. We work hand-in-hand with Marketing Companies who provide the face-to-face (F2F) agents that represent our charity partners in the field. Our team coordinates campaigns end-to-end—ensuring every interaction in the field reflects the integrity, professionalism, and values of the charities we support. If you’re passionate about ethical fundraising, meaningful impact, and collaborative, high-performing teams—you’ll feel right at home here. About the Role We’re seeking a Senior Client Account Manager to join our expanding team and play a central role in delivering high-performing charity lottery and fundraising campaigns. In this position, you will act as the primary connection point between our charity partners and the Marketing Companies who provide the face-to-face sales agents working in the field. A core part of your role will involve working closely with charity clients to plan, coordinate, and oversee each campaign from start to finish. You’ll ensure that forecasts, creative assets, messaging, and compliance requirements are all aligned with the charity’s objectives and that campaign delivery remains on track. At the same time, you will support and manage our relationships with the Marketing Companies who supply the field teams. This includes briefing them on new campaigns, coordinating territory and channel allocations, monitoring field performance, and ensuring agents have everything they need to succeed across shopping centres, events, B2B, and other face-to-face environments. You’ll be responsible for tracking sales results, interpreting performance data, and communicating insights clearly to clients and stakeholders. This role requires someone who thrives in a fast-paced, multi-stakeholder environment—someone who enjoys solving problems, making informed decisions, and keeping campaigns moving smoothly. As the central hub between clients, field teams, and internal departments, you’ll play a vital role in ensuring each fundraising campaign is executed with excellence, integrity, and impact. Some interstate travel will be required for client meetings, campaign launches, and field visits. Key Responsibilities Lead end-to-end rollout of charity lottery and fundraising campaigns Manage relationships with charity clients, Marketing Companies, and field leaders Oversee daily, weekly, and campaign-long sales tracking Manage channels and territories to maximise reach and results Deliver clear, data-backed performance reporting Facilitate briefings, launches, and field-based initiatives Make strategic decisions that directly influence campaign success Troubleshoot challenges and ensure smooth campaign delivery Travel interstate as required for client and field visits About You You’re an experienced account manager who thrives in a hands-on, relationship-driven environment. You’re comfortable juggling multiple stakeholders, making confident decisions, and supporting field teams to deliver exceptional results. You’ll bring Minimum 5+ years in account management Experience in fundraising, lotteries, F2F marketing, charity sector, or sales channel management (highly favourable) Ability to manage complex projects with multiple moving parts Strong data literacy and reporting capabilities Outstanding communication and stakeholder management skills A proactive, positive, team-oriented mindset High attention to detail and strong organisational discipline Ability to work independently and build strong external relationship Flexibility to travel interstate as needed And above all—you bring energy, warmth, and the ability to connect with people Why Join Us? Flexible hybrid working model – 3 days in our Richmond office, 2 days WFH Work with Australia’s most recognised charity brands A values-driven, supportive, and fun culture Meaningful work that genuinely makes a difference Competitive 6‑figure salary package Opportunities to grow, lead, and shape the future of our campaigns How to Apply Ready to join a team that’s passionate about doing good while doing great work? Submit your resume and a cover letter outlining your experience and why you’re the right fit for this role via the Apply button. #J-18808-Ljbffr