Customer Service Officer

The Team: Customer Service Officers in the Neurology Unit provide essential administrative and reception support within a busy specialist department. Working as part of a multidisciplinary team, the role contributes to the efficient coordination of patient services, assists clinical staff with administrative processes, and ensures high-quality customer service is delivered to patients, families, and visitors. The Role: Provide clerical support for the coordination and efficient operation of the Neurology Outpatient reception, in accordance with the relevant guidelines and protocols of the Agency. Accurately collect manual and computerised patient information system data. Perform duties in accordance with the policies and procedures relating to clinical, financial and administrative requirements for the Neurology Outpatient Clinics. You will need to: Provide an effective and efficient reception service for all patients presenting to the clinic. Schedule appointments for Neurology Outpatient clinics in accordance with clinic timetables, ceilings and specific limitations that may apply to each clinic. Process clinic alterations, additions, and cancellations in liaison with clinical staff. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. Details of appointment: Permanent part time, day worker position, working 30.4 hours per fortnight, commencing as soon as possible. *notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. Salary: $66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount. Salary range is in accordance withPublic Sector Unions Wages Agreement 2022. Salary Packaging: You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. Benefits available to eligible candidates: A range of leave entitlements, including study leave and Professional Development Support. Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here Eligibility: Note: - Please refer to the Application Guide for more information of pre-employment check. Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: Customer Service Officer - Neurology Outpatients Band 2 (WORD) Application Guide: Department of Health - Applicant Guide (WORD) How to apply: Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *Applications from Recruitment agencies will not be accepted for this role For more information: Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Alex VincentPosition: Office ManagerPhone number: Email address: What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania Make It Tasmania | Move for a great lifestyle One Health Podcast - Spotify One Health Podcast - Apple Tasmanian Health Careers | Tasmanian Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. #J-18808-Ljbffr