Business Operations Specialist
vor 24 Stunden
Company Overview AFCA is a not‑for‑profit and progressive financial ombudsman committed to delivering world‑class, independent complaints resolution for Australians. We champion fairness, progressiveness, accountability and resilience. Our inclusive culture values every voice, offers flexible work options and thoughtful benefits, and provides opportunities to deepen expertise. Job Description The Business Operations Specialist partners with the Business Operations Manager to provide operational support across the Operational Delivery business unit. The role maintains and enhances reporting frameworks while proactively identifying opportunities to improve clarity, efficiency and decision‑making for our leadership team. Based in either Melbourne or Sydney, you will enjoy a hybrid working model while collaborating closely with leaders in both locations. Typical Responsibilities Monitor and report on operational metrics—resourcing, budgets, performance and engagement—maintaining weekly and monthly reporting frameworks. Identify and solve gaps in operational reporting and insights, developing solutions using Excel and Power BI. Partner with the Business Operations Manager to embed best practices, streamline workflows and enhance operational efficiency. Support the Leadership Team proactively on portfolio deliverables and business initiatives. Collaborate with stakeholders across the organisation to ensure reporting delivers actionable insights that support decision‑making. Qualifications Advanced Excel skills for developing reporting solutions (pivot tables, formulas, data analysis). Strong analytical mindset with experience creating data‑driven solutions and reporting frameworks. Excellent communication skills and ability to engage stakeholders across diverse teams. Demonstrated ability to manage competing priorities with strong problem‑solving and decision‑making skills. Attention to detail and ability to work independently with initiative. Power BI experience highly desirable; business operations or coordination experience valued but not essential. What Makes You Stand Out Curiosity and a keen eye for improvement opportunities. Balance detail with big‑picture thinking. Comfortable working with senior leaders and follow through on commitments. Additional Information Recognised as a BOSS Best Places to Work 2024 for culture, engagement and flexible working. Most Inclusive Workplace 2024 – Australian HR Institute Awards. Employer of Choice Public Sector and NFP 2023 – Australian HR Awards. Silver AWEI Accreditation 2024 for workplace equality and LGBTQ+ inclusion. Hybrid and flexible working – modern Melbourne and Sydney CBD offices designed for collaboration and wellbeing. Generous leave: 20 weeks paid parental leave, flexible public holidays, gender‑affirmation leave, women’s health leave, plus paid time off over Christmas. NFP salary packaging – boost your take‑home pay. Career growth: shape the role and build your capability with an experienced leader. How to Apply If you’re passionate about fairness and this role resonates with you, we encourage you to apply—even if you don’t meet every requirement. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations and gender identities. If you need accessibility support during recruitment, please contact AFCA is a 2025 Circle Back Initiative Employer. We are committed to responding to every applicant. #J-18808-Ljbffr
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