Aktuelle Jobs im Zusammenhang mit Associate Director, Customer Success - Council of the City of Sydney - Geotab
-
Associate Director, Customer Success
vor 3 Wochen
Council of the City of Sydney, Österreich Geotab VollzeitWho We Are Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...
-
Customer Success Associate
vor 3 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitWe’re partnering with a high-growth fintech that’s redefining how e-commerce businesses scale. They provide funding and insights to help online brands unlock growth, and their team is expanding fast. They’re now looking for a Customer Success Associate to join their Sydney team and help manage a large portfolio of e-commerce customers. This is a...
-
Council of the City of Sydney, Österreich Geotab Inc. VollzeitGeotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and...
-
Japanese-Speaking Customer Success Associate
Vor 6 Tagen
Council of the City of Sydney, Österreich Eca International VollzeitA leading global mobility firm in Sydney is seeking a Customer Success Associate who speaks Japanese. The role involves building strong customer relationships, guiding implementations, and monitoring customer health metrics to ensure satisfaction and retention. Applicants should possess strong communication and problem-solving skills, and a customer-centric...
-
Customer Success Director, ANZ
vor 3 Wochen
Council of the City of Sydney, Österreich TRSS VollzeitCustomer Success Director, ANZ Thomson Reuters are hiring a Customer Success Director to champion adoption, retention, and growth across our tax and accounting portfolio including ONESOURCE for our Australia and New Zealand markets. You'll partner with enterprise finance and tax leaders to accelerate time to value, drive measurable outcomes, and make...
-
Customer Success Associate, Fund Operations
vor 3 Wochen
Council of the City of Sydney, Österreich Automic Group VollzeitCustomer Success Associate, Fund Operations Posted: 04/11/2025 Closing Date: 05/12/2025 Job Type: Permanent - Full Time Location: Sydney We’re looking for a motivated and detail-oriented Customer Success Associate to join our Fund Operations (Fund Registry) team. This is a hands‑on role where you’ll work closely with our Customer Success Managers to...
-
Director, Customer Success
Vor 2 Tagen
Council of the City of Sydney, Österreich Servicenow VollzeitA global technology firm is seeking a Director, Customer Success Area Lead in New South Wales to enhance customer satisfaction. You will build relationships with customers and drive adoption of the platform, contributing significantly to the firm's success. The ideal candidate has over 15 years in leadership roles with expertise in customer success and...
-
Senior Customer Success Associate, Fund Operations
vor 3 Wochen
Council of the City of Sydney, Österreich Automic Group VollzeitSenior Customer Success Associate, Fund Operations Posted: 04/11/2025 Closing Date: 05/12/2025 Job Type: Permanent - Full Time Location: Sydney We’re looking for a driven Senior Customer Success Associate to join our Fund Operations (Fund Registry) team and play a key role in delivering exceptional client outcomes and operational excellence. In this...
-
APAC Senior Director, Customer Success
Vor 6 Tagen
Council of the City of Sydney, Österreich Sumo Logic VollzeitA cybersecurity solutions company is seeking a Senior Director of Customer Success for the APAC region. This role involves leading the customer success organization to drive strategic adoption of products, ensuring customers achieve their business goals. The ideal candidate will have extensive experience in SaaS and security, along with a passion for...
-
Associate Account Director, Australia
vor 4 Wochen
Council of the City of Sydney, Österreich Recorded Future VollzeitAssociate Account Director, Australia at Recorded Future Join to apply for the Associate Account Director, Australia role at Recorded Future . Get AI-powered advice on this job and more exclusive features. Recorded Future is a leading intelligence company with 1,000+ intelligence professionals, over $300M in sales, and serving 1,900+ clients worldwide. As an...
Associate Director, Customer Success
vor 4 Wochen
Associate Director, Customer Success Geotab® is a global leader in IoT and connected transportation and is certified “Great Place to Work™.” We are a diverse and talented company that helps businesses grow, improve safety, and promote sustainability. Company Overview Geotab advances security, connects commercial vehicles to the internet, and provides web‑based analytics to help customers manage fleets more efficiently. Our open platform and Geotab Marketplace® allow businesses to automate operations by integrating vehicle data with other data assets. With billions of data points processed daily, we leverage data analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and meet regulatory compliance. Job Overview We are looking for an Associate Director, Customer Success who will define and execute a scalable Customer Success strategy that drives long‑term client retention, growth, and product adoption across Geotab’s global client portfolio. Responsibilities Architect and drive a comprehensive customer retention strategy, aiming for best‑in‑class renewal rates and minimized churn. Design and execute a product adoption strategy to ensure customers extract value aligned to ROI goals. Define and manage the Upsell and Cross‑Sell lead‑generation pipeline, tracking lead quality, conversion rates, and impact on ARR. Forecast and manage departmental budgets while optimizing resource allocation. Recruit, mentor, coach, and lead a high‑performing Customer Success team. Design, document, and enforce standardized processes for onboarding, health checks, QBRs, client engagement, and renewal management. Conduct regular performance reviews, provide continuous feedback, and develop career paths. Align all interfacing teams regionally and globally to ensure a seamless customer journey. Translate Voice of the Customer feedback into actionable recommendations and drive advocacy. Cultivate executive‑level relationships with top‑tier clients as the primary point of contact for strategic reviews and partnership opportunities. Qualifications 5+ years of progressive Customer Success or Account Management experience, including 2+ years in a formal people‑leadership role. Bachelor’s degree in Business, Communications, or related field; Master’s or relevant certifications are a plus. Demonstrated expertise in developing and scaling Customer Success models, defining success metrics, and implementing CS technology (e.g., Salesforce, Gainsight). Proven ability to translate broad company objectives into actionable strategies and tactical operational plans. Exceptional leadership, communication, and negotiation skills; ability to influence stakeholders at all levels. Comfortable working in a fast‑paced, ever‑changing environment. Benefits Flex working arrangements Home‑office reimbursement program Baby bonus & parental leave top‑up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program Benefits are offered to full‑time permanent employees only. Location Sydney, New South Wales, Australia Employment Type Full‑time Application Notice Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Diversity & Inclusion Geotab encourages applications from all qualified individuals, and we are committed to accommodating people with disabilities throughout the recruitment and employment process. #J-18808-Ljbffr
