Membership and Ticketing Coordinator

Membership and Ticketing Coordinator - NSW Swifts Do you have a unique voice and a passion for elite women’s sport? Want to be part of the iconic NSW Swifts?We might have your dream job We're looking for a fun, dedicated, and passionate Membership & Ticketing Coordinator to join our Champion Team. Key Responsibilities Membership & Ticketing Manage daily operations of the Membership CRM (Archtics), including data cleansing, fulfillment, event setup, and payment plan administration. Lead communication and support for premium members (e.g., Foundation and Club 97). Oversee monthly reports on rejected payments and lapsed members, including follow-up. Maintain clean, accurate membership data and ensure subscription accuracy. Coordinate with TPF on membership pack fulfillment and ensure timely delivery. Execute outbound campaigns (eDMs, SMS, calls) to drive membership and ticket sales. Support marketing plans for match day ticket sales alongside the Marketing and Consumer Business teams. Build seasonal ticketing events and implement ticketing strategies to grow revenue and attendance. Manage internal/external ticket requests and assist with Finals Series ticketing. Clean and import new data into the membership system efficiently. Match Day & Experiences Assist the Consumer Business Manager in planning and executing all member-focused events and fan experiences. Support match day operations, including member servicing, ticketing inquiries, and general fan engagement. Work out in the community when necessary to support our Fan Engagement program, to promote ticketing, membership and our brand. What we are looking for: We’re seeking a motivated and results‑driven individual with the following qualities: Education: Tertiary qualifications in business, marketing, or communications preferred. Experience: 2+ years in Membership & Ticketing, ideally in sport. Sales: Proven ability to meet/exceed sales targets. Communication: Strong verbal and written skills; confident and articulate. Performance‑Driven: Comfortable working to KPIs and regular reporting. Tech Skills: Proficient in Microsoft Office; experience with Ticketmaster Archtics or similar CRM systems. Organisation: Excellent time management and multitasking abilities. Team Fit: Reliable, adaptable, and customer focused. Initiative: Proactive, self‑motivated, and works well independently or in a team. Detail‑Oriented: Fast learner with strong attention to detail and flexibility. About NSW Swifts One of the biggest names in club netball the world over, the NSW Swifts have a proud history in the Australian sporting landscape and have been at the pinnacle of the game for over 26 years. Owned and operated by Netball NSW, some of the greatest players in netball history have worn the yellow and red uniforms of the Swifts. Those greats include Liz Ellis, Cath Cox, Laura Langman, Sharni Layton, Kim Green and Susan Pettitt. A foundation club of Australia’s first national netball league, the Commonwealth Bank Trophy, the Sydney Swifts went on to claim four titles (2001, 2004, 2006, 2007) before the advent of the trans‑Tasman ANZ Championship in 2008. The club then changed their yellow dresses for the red, white and blue of New South Wales, becoming the NSW Swifts. The rebranded club went on to make all the state proud when they claimed the inaugural ANZ Championship title, and a three‑peat in the process, with a famous Grand Final win over the Waikato‑Bay of Plenty Magic in Sydney. Line‑ups and coaches changed over the course of nine trans‑Tasman seasons, but the Swifts continued to keep their standards of excellence to the optimum, reaching back‑to‑back Grand Finals in the final two years of the competition (2015 and 2016), and capturing the imagination of sports fans all over NSW and Australia. In 2019, under the tutelage of former Premiership‑winning player Briony Akle, the Swifts won their sixth title; a first in the era of Suncorp Super Netball which replaced the trans‑Tasman competition in 2017. In 2021 Akle led the Swifts to their seventh Premiership - and second title in three years - when they overcame local rivals in the first‑ever all‑NSW Grand Final. #J-18808-Ljbffr