Ticketing Administrator
Vor 7 Tagen
We are seeking a motivated and customer-focused individual to join our team as a Casual Ticketing Administrator/Assistant. The Ticketing Assistant provides front-line ticketing support for all events held at the Coliseum Theatre. Working closely with the Ticketing Manager, Ticketek and customer service, this role ensures a seamless ticketing experience for patrons by assisting with enquiries, resolving ticketing issues, and supporting on-the-day event operations. The position also offers ad hoc operational and administrative support to the theatre team, contributing to overall event success and exceptional customer service. Key duties include: Provide operational ticketing assistance during event days, including pre-show, interval, and post-show periods. Work collaboratively with all stakeholders to ensure smooth ticket scanning, seating, and handling of ticketing inquiries. Liaise with Ticketek’s support team to manage system or ticketing platform issues in real time. Work closely with the theatre team to ensure ticketing requirements align with event logistics, VIP seating, group bookings, and accessibility needs. Support the Theatre and front of house teams in preparing for show-day ticketing needs, including ticket holds, allocations, and special access requirements. Assist customers with general ticketing questions, lost or misplaced tickets, and troubleshooting digital ticket delivery or barcode issues. Provide accurate information on seating, venue access, event timing, and venue policies. Manage customer concerns professionally and elevate complex issues when required. What will you need to be considered? Strong customer service skills with experience assisting the public in a fast-paced environment. Excellent communication skills, both in person and over the phone. Ability to troubleshoot and resolve issues calmly and professionally. High attention to detail and accuracy in handling ticketing or customer information. Ability to work flexible hours, including evenings, weekends, and public holidays, based on event schedules. Capacity to work as part of a team and maintain positive working relationships. Ability to handle confidential or sensitive customer information in compliance with privacy laws. Ability to work independently and as part of a team. Experience with the Aspect ticketing system is desirable though not essential. Internal selection criteria applies for current West HQ employees. On the job training will be provided for the successful candidate. Remuneration & Benefits: $35.15 p/hr (Monday to Friday) Weekend and late night penalty rates apply Complimentary daily meal Complimentary gym membership Free undercover secure parking Discounts across the precinct and perks with our rewards and recognition program Applications close 9 December 2025 Apply Now #J-18808-Ljbffr
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Ticketing Administrator
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City of Melbourne, Österreich Untitled Group VollzeitGet AI-powered advice on this job and more exclusive features. We are seeking a highly organised and detail-driven Ticketing Administrator to support Untitled Group’s ticketing team in delivering accurate, reliable, and timely reporting across all events. In this 6-month contract role, you will be responsible for maintaining clean and up-to-date data,...
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Event Ticketing Specialist
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Council of the City of Sydney, Österreich West HQ VollzeitA major entertainment venue is seeking a motivated Casual Ticketing Administrator/Assistant to provide front-line ticketing support for events. Key duties involve assisting customers with ticketing inquiries, troubleshooting issues, and collaborating with the theatre team. Strong customer service and communication skills are essential, and previous...
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City of Melbourne, Österreich TEG VollzeitAbout Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and...
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Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitSoftware Systems Administrator - TRIM Content Manager Join to apply for the Software Systems Administrator - TRIM Content Manager role at NSW Department of Customer Service . NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk...
