Payroll Administrator
vor 3 Wochen
About the business Employee Managed Solutions (EMS) is a subsidiary of Groupelephant.com - a global technology company. EMS has operated for over 20 years in HRM outsourcing, whilst our sister company, EPI-USE Systems, has a 30 year history of implementing more than 1,000 HRM-based solutions around the world. Together we support over 1,000,000 employees globally. About the role We are seeking an experienced Payroll Administrator to join our team on a full‑time, fixed‑term basis for 12–18 months. This role is to assist with two short‑term Client projects managing a high‑volume level of incoming calls and emails in a centralized mailbox within our Payroll Call Centre/Helpdesk. You will be trained specifically on how to assist employees with their enquiry and log and document calls into a ticketing system. We will require you to be flexible across all shifts Monday to Friday between 8.30am – 7pm to cater and provide support to interstate employees and must be available to work across the 5 days (hybrid). Responsibilities Ensure highest standard of service to customers through accurate and timely resolution of Payroll related queries via telephone and email. Execute transactions in line with predefined procedure. Collect relevant information and data. Payroll Payment processing. Efficient management of customer queries including logging and documenting into the ticketing system, liaising with other departments and/or our Client as necessary to ensure customer enquiries are resolved. Primary Responsibilities Strong communication skills both written and verbally. High attention to detail. Ability to work under pressure in a high volume level of incoming enquiries. A background in customer service where you have had to resolve complex enquiries. Strong computer literacy and the ability to pick up new systems quickly. Strong interpersonal skills. Experience using a ticketing system. Team player. Skills and experience Proven experience in a similar role. 2‑3 years end to end Payroll experience highly regarded. Experience using a ticketing system. Payroll legislation and awards knowledge and interpretation highly regarded. Fantastic sense of humour & fun attitude – A MUST An opportunity to explore the project payment processing side. If you have the suitable skills and can commence ASAP then please apply directly to the advert for immediately consideration. Diversity & Inclusion EMS is committed to continuing to drive a diverse workforce that is inclusive of everyone. We seek to bring new perspectives & backgrounds to our team actively providing a workplace where everyone feels involved, respected, valued, treated fairly and a part of our culture. As part of the Groupelephant group, 1% of our revenue is applied to the protection and preservation of at-risk elephants and rhinos, through a strategy that is based on poverty alleviation #J-18808-Ljbffr
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