Customer Care Consultant
Vor 7 Tagen
Make a real difference every day with an organisation that helps mature Australians live well and stay connected to their community. This is a fantastic opportunity for someone who loves helping people, thrives in a fast-paced environment, and enjoys meaningful work that impacts lives. Our Client is seeking a Customer Care Consultant to join our supportive Contact Centre team in Burwood. In this role, you'll be the first point of contact for customers and families, guiding them through care options, answering enquiries, and ensuring each person feels heard, respected and supported. Why you'll love this role Hybrid working – enjoy 2 days WFH once competency is achieved NFP salary packaging benefits to increase your take‑home pay Burwood office with a warm, supportive team Work for a values-driven organisation guided by the BEST philosophy – Believe, Excel, Support & Trust Ongoing development, coaching and training What you'll be doing Be the welcoming first point of contact for clients and families seeking aged care support Manage inbound and outbound enquiries across multiple channels Provide accurate information about services, rights and responsibilities Complete intake processes, capture goals, and triage requests appropriately Maintain accurate client records, CRM updates, and administrative tasks Build strong relationships through empathy, active listening and clear communication Support the wider Customer Care team and contribute to a positive, collaborative culture What you'll bring Previous experience in customer service, contact centre or a client-facing role Strong communication skills and a warm, professional phone manner Ability to manage multiple enquiries while staying organised and calm Experience working with mature people, families, or in a regulated environment (aged care experience ideal but not required) High level of computer literacy and ability to learn new systems A commitment to person-centred care and exceptional customer experience Police Check, WWCC/WVP, and annual flu vaccination (or willingness to obtain) Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply, please click "Apply" or contact Ali Alpe on ********@robertwalters.com.au for a confidential discussion. #J-18808-Ljbffr
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Customer Care Consultant
Vor 3 Tagen
City of Melbourne, Österreich Probe Group VollzeitCustomer Care Consultant - Melbourne page is loadedCustomer Care Consultant - Melbourne Apply locations Melbourne CBD VIC Australia time type Full time posted on Posted Yesterday job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple)....
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Customer Care Consultant
vor 2 Wochen
City of Melbourne, Österreich Robert Walters VollzeitJoin to apply for the Customer Care Consultant role at Robert Walters 2 days ago Be among the first 25 applicants Make a real difference every day with an organisation that helps mature Australians live well and stay connected to their community. This is a fantastic opportunity for someone who loves helping people, thrives in a fast-paced environment, and...
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Customer Care Consultant
vor 1 Woche
City of Melbourne, Österreich Robert Walters VollzeitSenior Marketing Executive at Robert Walters Make a real difference every day with an organization that helps mature Australians live well and stay connected to their community. This is a fantastic opportunity for someone who loves helping people, thrives in a fast-paced environment, and enjoys meaningful work that impacts lives. Our Client is seeking a...
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Customer Care Consultant
Vor 5 Tagen
City of Brisbane, Österreich Randstad Australia VollzeitJoin to apply for the Customer Care Consultant role at Randstad Australia Your Next Chapter - Sustainable Solutions Are you a customer service professional passionate about providing exceptional experiences? Randstad is proud to partner with a global leader in environmental services to find Customer Care Consultants to join their dynamic team in Geebung. Our...
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Aged Care Customer Care Consultant — Hybrid
vor 2 Wochen
City of Melbourne, Österreich Robert Walters VollzeitA leading recruitment firm is seeking a Customer Care Consultant to join a supportive contact center team in Burwood. You will be the first point of contact for clients and their families, guiding them through care options and addressing inquiries. The ideal candidate has customer service experience, strong communication skills, and a commitment to...
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Hybrid Aged-Care Customer Care Consultant
Vor 7 Tagen
City of Melbourne, Österreich Robert Walters VollzeitA leading recruitment company is looking for a Customer Care Consultant in Burwood to support clients seeking aged care services. The role involves being the first point of contact, managing inquiries, and providing information to clients. Strong communication and organizational skills are essential. This position offers the opportunity to work in a hybrid...
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Senior Aged Care Customer Care Consultant
vor 1 Woche
City of Melbourne, Österreich Robert Walters VollzeitA dedicated employment agency is seeking a Customer Care Consultant to join their supportive Contact Centre team in Burwood. In this role, you will guide clients and families through care options, ensuring they feel heard and respected. Strong customer service experience and communication skills are essential. The position offers a hybrid working model and...
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Senior Healthcare Customer Care Consultant
Vor 3 Tagen
City of Melbourne, Österreich Firstsource Solutions Limited VollzeitA leading customer experience management firm in Melbourne seeks a Customer Care Consultant for their busy contact centre. This full-time role requires empathy, professionalism, and problem-solving skills as you assist customers with healthcare-related enquiries. Candidates should have experience in a high-volume setting, excellent communication...
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Customer Care Consultant
Vor 7 Tagen
City of Melbourne, Österreich Blackwoods VollzeitOverview Are you passionate about delivering exceptional customer service? If so, we want to hear from you! As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism,...
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Customer Care Consultant
vor 2 Wochen
City of Melbourne, Österreich Blackwoods VollzeitJoin to apply for the Customer Care Consultant - Scoresby VIC role at Blackwoods . Are you passionate about delivering exceptional customer service? If so, we want to hear from you! As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a...
