Senior Service Designer

Join to apply for the Senior Service Designer role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$129,464.00/yr - A$142,665.00/yr Senior Service Designer Multiple Full-time temporary opportunities up to 2 years Salary Range $129 - $142 pa + super Location flexible across RNSW offices (Parramatta, Gosford, Lithgow, Maitland, Wollongong) with hybrid working. Regular office attendance required (3 days a week) and ad-hoc travel You will be part of a team delivering human‑centred design projects to help us become the world's most customer‑centric government. You will play an important role in leading projects to build insight around our customers' needs and design strategies and services to delight them. You will enjoy conducting extensive research and facilitating workshops with staff, business partners, non‑government agencies, and customers to understand their experiences. This role will be integral in ensuring that insights are translated into action through playing a key role in seeing concepts transition through to delivery. Key responsibilities Evaluating, estimating and scoping the design approach to inform the best methodology to solve problems Nurturing and upskilling Human‑Centred Design (HCD) skills within and across teams Leading service design activities, challenging established thinking, and developing new approaches to complex design problems Contributing to project through design, delivery and implementation of service improvements by utilising and sharing best practice design methods, coaching others, undertaking research and translating user stories, proposing design approaches or services to meet strategic business needs, developing and delivering user testing sessions and facilitating workshops To be successful in this role you will demonstrate: Experience of transforming customer experiences through the application of Human‑Centred Design (HCD) Proven talent applying CX/UX/Service design tools, such as customer experience research, customer interviews, insight synthesis, persona creation, user experience research, analysis, industry comparisons and prototyping The ability to work collaboratively with diverse and senior stakeholders, to influence and deliver enhanced customer outcomes Excellent stakeholder engagement and communication skills required to communicate with various audience groups through written documentation, presentations and workshop facilitation The ability to partner closely with digital and business teams to co‑design feasible, practical and cost‑effective solutions to identified problems Experience in a project delivery environment About Revenue NSW Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices – Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta. Further Information For more information about this role including access to the role description, click 'apply'. For enquiries regarding this position, please contact Closing Date: 10am, Monday 1st December 2025 A talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . #J-18808-Ljbffr