Senior IT Engineer

Join the Tilt team At Tilt (formerly Empower), we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond outdated credit scores, using over 250 real-time financial signals to recognize real potential. Named among the next billion-dollar startups, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward. The opportunity: Senior IT Engineer We’re looking for a Senior IT Engineer who’s equal parts technical problem-solver, empathetic communicator, and systems thinker. You’ll be a key player in keeping our distributed team productive, secure, and supported — wherever they are in the world. If you thrive in fast-moving, startup environments and love helping people succeed through technology, this role is for you. How you’ll make an impact Deliver white-glove IT support to teammates across APAC, EMEA, and the Americas — from quick wins to complex troubleshooting. Own global SaaS administration across Okta, Google Workspace, Slack, and 1Password — managing access, integrations, and renewals for 450+ employees. Oversee device logistics and management for a distributed workforce — partnering with GroWrk, CDW, Kandji, and Intune to ensure seamless onboarding and offboarding. Strengthen our security and compliance posture by supporting SOC 2 Type 2, PCI DSS, and quarterly access reviews — while deploying and maintaining tools for EDR, DLP, and SIEM. Build IT automations and integrations that make our workflows smarter, faster, and easier. Contribute to infrastructure and project work , from migrations and tool rollouts to documenting scalable IT processes. Serve as a trusted partner to cross-functional teams, translating technical challenges into clear, human solutions. Why you’re a great fit 5+ years of experience in IT Engineering or Support, ideally in a startup or fast-scaling environment. Proven success supporting remote and globally distributed teams across multiple time zones. Strong troubleshooting skills — from “my laptop won’t turn on” to advanced SSO and authentication issues. Mastery of core tools: Okta, Google Workspace, Slack, 1Password, Kandji, Intune, and Vanta . Deep understanding of security and compliance frameworks (SOC 2, PCI DSS, CIS, NIST). Excellent written and verbal communication — especially in async channels like Slack and email. Empathy and patience that make every support interaction feel seen and valued. Comfortable with ambiguity, proactive in finding answers, and motivated by helping others succeed. Interview Process Recruiter Call: A conversation to learn about your experience and what you’re looking for next. Hiring Manager Interview: A deeper discussion about your background and how you solve challenges. Skills Panel: Meet the team and explore real-world technical scenarios. Leadership Conversation: A conversation about impact — how you can help shape Tilt, and how Tilt can help shape you. Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you. What you'll get at Tilt Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement. Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity. Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards. Visibility is yours : You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly. Paid global onsites : Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.) Impact is recognized : Growth opportunities follow your contributions, not rigid promotion timelines. The Tilt Way We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the (virtual) office, you're helping millions of hardworking people reach better financial futures. You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve. #J-18808-Ljbffr