Senior IT Delivery Engineer

Location: Nexus House, New Vision Business Park, St Asaph, LL17 0LP Job Type: Full Time / Permanent Working Hours: Monday to Friday – 9am to 5.30pm (flexible hours between 8am – 6pm) Who are we Flotek Group is one of the fastest‑growing tech companies in the UK, providing IT, Cybersecurity and Communications technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion and heart. When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast‑paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow” The role We are looking for an enthusiastic customer‑focused Senior IT Delivery Engineer to join our dynamic team in the North. As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our client base. You’ll be responsible for ensuring high‑quality implementation of server installations, Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end‑user technologies. This role demands strong technical expertise, partner‑facing professionalism and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of premise‑based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies in security features & change requests Design and implementation of internal network infrastructures Responsible for providing world‑class service at all times Responsible for delivering IT projects on time and within budget Responsible for communicating with clients and internal project managers Hands‑on technical troubleshooting, resolution of incidents and change requests Creating and maintaining detailed project documentation, including technical specifications and user guides Providing direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally Mentor and support the growth of aspiring IT delivery engineers What we’re looking for A positive attitude with a can‑do approach to everything Great telephone manner Previous experience as an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with SharePoint migration and management Experience in advanced firewalls with security technologies Experience of email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user‑focused and able to identify user needs Knowledge of managed security technologies An understanding of network technologies (LAN, WAN, Wi‑Fi) Excellent organisational skills and the ability to prioritise work effectively Ability to prioritise personal workload Full UK Driving Licence Benefits Salary dependent on experience within range of £32,000–£37,000 per annum EMI Share Equity Scheme – own a slice of the “Purple Pie.” Day off for your birthday Day off for other life’s milestones – such as weddings, moving house, child’s first day at school, or religious holidays Give‑back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team‑building opportunities are available Opportunities for professional development and career progression Location and Availability Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance, so candidates must already reside in the UK. Candidate Profiles Candidates with experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may be considered for this role. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries Technology, Information and Media #J-18808-Ljbffr