Tier 2 SaaS Technical Support Engineer

A digital experience company in Australia is seeking an Associate Technical Support Engineer - Tier 1. In this role, you will provide essential support to customers using PaaS/SaaS solutions, ensuring efficient resolution of incidents and maintaining high customer satisfaction. Strong communication, troubleshooting skills, and a degree in computer science or...

A leading digital experience company in North Sydney is seeking an Associate Technical Support Engineer - Tier 1 to provide vital customer support for its SaaS platforms. This role involves independent resolution of customer issues, documenting interactions, and improving technical processes. Ideal candidates will have a Bachelor's degree in IT or related...

Associate Technical Support Engineer - Tier 1 At Optimizely, we’re on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and...

A dynamic software company is seeking a Tier 2 Technical Support Agent to deliver high-quality support for their products. This role involves managing support tickets, troubleshooting complex issues, and collaborating with various teams. Ideal candidates will have experience in technical support, strong analytical skills, and familiarity with CRM platforms...

Associate Technical Support Engineer - Tier 1 At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and...

A dynamic tech start-up is seeking a customer support representative in Melbourne. This role involves providing tier 1 support to clients, solving technical issues, and contributing to the knowledge base. Ideal candidates will have 1-2 years of experience in B2B SaaS and strong problem-solving skills. Join a fast-paced team that values customer experience...

About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI transformation platform and...

Job Overview A Queensland Government department seeks a Desktop Support Officer in Brisbane to deliver Tier 2 desktop support for various agencies. This role involves troubleshooting hardware and software and ensuring high‑quality customer service. Key Responsibilities Provide Tier 2 desktop support and diagnose issues with Microsoft products. Communicate...

At Port, we’re redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale. We’re looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our...

At Port, we're redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale. We're looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users...