Portfolio Manager

NSW Department of Customer Service provided pay range Base pay range A$149,739.00/yr - A$173,174.00/yr Portfolio Manager Employment Type: OngoingLocation: Sydney with flexible/hybrid working arrangements available across NSW, with travel to Sydney metro locations required from time to timeGrade: Clerk Grade 11/12Salary Range: $149,739 to $173,174 base salary dependent on experience, plus 12% superannuation and leave loading. About the Role The Portfolio Manager role sits within the Value & Portfolio Management (VPM) Directorate and is part of the Lean Portfolio Management team. The position is responsible for connecting strategy to execution across value streams, ensuring investments are prioritised, transparent, and aligned to organisational objectives. This role has broad coverage across multiple strategic priorities and programs, enabling meaningful facilitated discussions that lead to tangible outcomes across complex stakeholder groups using data analytics. It supports projects of strategic importance from inception (including business case development) through to delivery, and facilitates portfolio ceremonies, maintains visibility of portfolio performance, and drives continuous improvement in ways of working. Key Accountabilities Engage and influence stakeholders across the organisation, including senior leaders. Manage and maintain the GTP portfolio Kanban system to align strategy with execution across value streams. Facilitate portfolio ceremonies including Portfolio Syncs and Strategic Reviews. Monitor portfolio performance, risks and dependencies using delivery metrics, financial and governance reporting. Partner with Business Owners and stakeholders to support work order mobilisation and strategic alignment. Support and coach a high‑performing Portfolio Management team, fostering collaboration and continuous improvement. Ensure compliance with governance standards and contribute to effective oversight across the portfolio. What you will bring to this role Strong knowledge of Lean Portfolio Management practices, with practical experience applying them in complex environments. Proven ability to lead large‑scale planning and review ceremonies, ensuring effective alignment and collaboration across diverse stakeholders. Experience using portfolio Kanban systems and metrics to provide visibility of performance, risks and dependencies. Demonstrated ability to engage and influence senior stakeholders, providing trusted advice for decision‑making. Strong analytical skills to interpret data, assess risks, and present clear, actionable insights. A collaborative and supportive leadership style, with a focus on team capability uplift and continuous improvement. Application Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty . Closing Date: Friday 19 December 2025, 9:59AM About the Department of Customer Service The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy. Government Technology Platforms (GTP) are custodians of core and common platforms that serve the citizens and businesses of NSW. Our focus is on customer need and how to deliver digital solutions that make interacting with government effortless and safe. We have built a best‑in‑class digital team unparalleled in global public service, striving to set a new standard in the delivery of digital government. Diversity and Inclusion The strength of our workforce lies in its diversity and embracing difference. We encourage applicants from all backgrounds. If you need adjustments or alternate formats for the application process, please contact the recruitment team. For more information on disability support and adjustments, visit our guide . #J-18808-Ljbffr