Patient Options Liaison Officer

Children’s Health Queensland are seeking a Patient Options Liaison Officer to consult and liaise with patients, staff, and private insurers regarding patient options for patients with private health insurance. This role involves actively assisting leadership in optimizing patient fee revenue and maintaining the financial integrity of the collection processes. About The Team The Revenue Control team is made up of both the Revenue Operations team and the Patient Option Liaison Officers (POLOs). The POLOs are responsible for identification and utilisation of privately insured eligible and Medicare ineligible inpatients, private patient revenue reporting and analysis. About The Role Provide a high quality, coordinated and customer focused liaison and option management service to patients and their families with respect to the election to use private health insurance. Provide education to CHQ HHS staff in relation to increasing awareness of revenue initiatives, including patient election processes, Commonwealth and State Healthcare Agreements, and identification of all potential patient revenue. Respond professionally and sensitively to complex customer enquiries and problem solve accordingly. Follow up potential fee-paying patients, complete necessary revenue documentation and liaise with relevant finance staff and agencies to facilitate payment of accounts. Provide data analysis in relation to admissions that will assist with data quality improvement objectives and liaise where necessary to improve the understanding and skill of staff involved in admission practices. Prepare written estimate of costs as required for Medicare Ineligible and Private Patients. Assist with the completion of essential admission paperwork and payment schedules for Medicare Ineligible and Private Patients. Complete and manage the daily Patient Election Form (PEF) audit requirements and patient eligibility checks. Capture, maintain and update HBCIS and Revenue Control databases. Updating details received on Patient Election forms and from patient charts. To achieve deadlines, establish work priorities, and organising of daily functions pertinent to the role in an autonomous environment while being able to work as part of a team in order to meet identified key performance indicators and manage workloads and issues in a rapidly changing environment. Provide training and ongoing support for colleagues to increase awareness of own-source revenue initiatives, including patient election processes, funding agreements and identification of all potential patient revenue. Position participates in a roster with span of hours from 7.30 am – 5 pm Monday to Friday, Saturday – Sunday 10 am – 6 pm. About Children’s Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programmes to children and young people from across Queensland and northern New South Wales. Our interprofessional workforce of more than 5,000 people delivers responsive, integrated and internationally recognised person‑centred care through a network of services and facilities, including the Queensland Children’s Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programmes including specialist outreach and telehealth services. Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer. Some of the great benefits of working at CHQ HSS Benefits Opportunities for professional growth and development Competitive remuneration Annual pay increases 12.75% employer superannuation contribution 17.5% annual leave loading Salary packaging Employee wellness and assistance program You can find out more about why it's so great to work at CHQ HHS here. Occupational group Administration #J-18808-Ljbffr