Participant Onboarding Manager
Vor 5 Tagen
Join What Ability, a rapidly growing NDIS‑registered disability service provider operating across four states in Australia. We don’t just provide support – we create engaging, fun experiences for our participants. With a national team of over 800 support workers, including professional and semi‑professional athletes, we empower people with disabilities to live their best lives by putting happiness first. This is a full‑time, permanent role based at our Osborne Park office in Perth. About the Role We are looking for a passionate team member to oversee the recruitment and onboarding journey for both Support Workers and Participants across WA. Reporting to the WA State Manager, and being supported by our HR Manager and National Participant Manager, you’ll ensure the recruitment and onboarding experience is seamless, efficient, and aligned with What Ability’s values. This role combines end‑to‑end recruitment for casual Support Workers with participant onboarding, including support plan creation, training coordination, and engagement. It’s a fast‑paced, hands‑on role that requires relationship‑building, excellent organisational skills, and a focus on compliance. Key Responsibilities Support Worker Onboarding Collaborate with Regional and State Managers to assess current and future staffing needs. Manage the end‑to‑end recruitment process for casual Support Workers, ensuring smooth progression through all stages. Coordinate informal interviews between candidates and Regional Managers, and arrange inductions and ensure candidates are completing the onboarding process. Participant Onboarding Responsible for the attendance, organisation and coordination of the participant Meet and Greets. Responsible for the creation of participant support plans. Maintain accurate records of participant progress and support activities. Provide ongoing support to participants during the onboarding process, addressing any questions or concerns. About You Strong organisational and project management skills, able to manage multiple priorities. Excellent communication and relationship‑building skills with candidates, participants, and internal teams. Reliable, detail‑oriented, and proactive in driving results. A people‑person who thrives on connecting with others and helping them succeed. Reliable, honest, and authentic at all times. Confidence in leading among peers. Ability to work collaboratively with other team members and communicate effectively. Why You’ll Love Working Here Join a fast‑growing, purpose‑driven organisation that’s changing the disability sector. Work with a diverse, vibrant team who value fun and impact as much as results. Be part of a workplace that celebrates wins, supports growth, and values authenticity. If you’re ready to make a real difference and grow alongside a passionate team, we’d love to hear from you #J-18808-Ljbffr
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Participant Onboarding
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