Guest Service Agent
vor 4 Wochen
Job Description Oaks Townsville Gateway Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check‑ins and check‑outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. Key Responsibilities Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change) Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 11:00pm Immediate start available Hourly rates (excluding superannuation):Monday – Friday: $33.38 per hourSaturday: $40.05 per hourSunday: $46.73 per hour Qualifications Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment. Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence. Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations. Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution. Maintains a polished and professional presentation, reflecting the values and standards of the organisation. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance: Career Growth : Learning and development programs to boost your career. Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks : International accommodation discounts across our hotel brands. Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ. Experiences : Discounted entertainment and activities. Banking and Insurance : Exclusive health insurance offers and workplace banking benefits. Generous Leave : Parental and birthday leave. Wellness Boost : EAP and tailored wellness support. Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zea… #J-18808-Ljbffr
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Guest Experience Agent — Front Desk
vor 4 Wochen
Townsville City, Österreich Oaks Hotels VollzeitOverview A leading hospitality group in Townsville City is seeking a passionate Guest Service Agent to provide excellent customer service and ensure a welcoming atmosphere for guests. Responsibilities Managing check-ins Communicating effectively with guests Overseeing reservations Qualifications Background in hospitality Strong communication skills...
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Guest Service Agent
Vor 6 Tagen
City Of Rockingham, Österreich Quest Apartment Hotels VollzeitJoin Our Team as a Guest Service Agent at Quest Rockingham! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced hospitality environment? If so, we’d love to hear from you! About the Role As a Guest Service Agent at Quest Rockingham, you will be the welcoming face of our vibrant 96-room aparthotel. Your role is...
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Guest Experience Agent — Front Desk
vor 4 Wochen
Townsville City, Österreich Oaks Hotels VollzeitA leading hospitality group in Townsville City is seeking a passionate Guest Service Agent to provide excellent customer service and ensure a welcoming atmosphere for guests. Responsibilities include managing check-ins, communicating effectively with guests, and overseeing reservations. Candidates should have a background in hospitality, exhibit strong...
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Guest Service Agent
vor 4 Wochen
City of Brisbane, Österreich Quicksilver Group VollzeitGuest Service Agent Located on beautiful Green Island (27km offshore from Cairns, Queensland) Permanent Part Time position (approximately 30-35 hours per week) Hourly rate - $25.85 plus applicable penalties PLUS: Free daily vessel transfer from Cairns Daily lunch provided Stay overnight on the island up to 2 nights per week The Great Barrier Reef at your...
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Guest Service Agent Front Office
vor 4 Wochen
Townsville City, Österreich Minor Hotels VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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Guest Service Agent
vor 4 Wochen
City of Melbourne, Österreich Lancemore Lindenderry Red Hill VollzeitLancemore Lindenderry Red Hill Guest Service Agent – Full Time, Part Time & Casual Opportunities Lindenderry Red Hill | Be Part of Something Special Be part of a fun, supportive and passionate team Competitive salary, great work conditions and staff discounts Full-time, part-time and Casual roles available We’re on the lookout for a friendly, experienced...
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Front Desk Guest Experience Agent
vor 4 Wochen
Townsville City, Österreich Minor Hotels VollzeitA leading hospitality provider in Townsville City is seeking a casual Guest Service Agent who excels in customer service. You will be the first point of contact for guests, managing check-ins and providing insights into local attractions. The ideal candidate has a background in hospitality and a proactive approach to enhance guest experiences. Enjoy perks...
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Front Desk Guest Experience Agent
vor 4 Wochen
Townsville City, Österreich Minor Hotels VollzeitResponsibilities A leading hospitality provider in Townsville City is seeking a casual Guest Service Agent who excels in customer service. You will be the first point of contact for guests, managing check-ins and providing insights into local attractions. The ideal candidate has a background in hospitality and a proactive approach to enhance guest...
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Guest Service Agent
Vor 6 Tagen
City Of Bunbury, Österreich Mantra Group VollzeitMantra Bunbury is seeking a Guest Service Agent | Part Time Permanent Do you enjoy welcoming people with a great smile each day and enjoy providing great customer service? If so, we want to hear from you! As our next Team member, you will: Assist with Guest enquiries both face to face and over the phone. Be responsible for completing a wide variety of front...
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Guest Service Agent
vor 4 Wochen
Gold Coast City, Österreich Minor Hotels VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
