Implementation Specialist

HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast. At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX : HUB) Job Summary The Implementation Lead is responsible for driving HUBconnect client implementations including creating implementation plans and managing a customer enablement team to deliver fast first-class service across multiple parallel deployments of the HUBconnect product suite. This role works closely with technology delivery teams as well as existing and prospective users of HUBconnect solutions to ensure seamless delivery and strong alignment with HUB24s broader technology strategy. Responsibilities Deliver end-to-end customer implementations using a hybrid Agile Scrum / Kanban approach. Facilitate onboarding workshops and provide training to HUBconnect customers and partners. Develop and maintain high-quality training materials including videos webinars and support content. Promote HUBconnect platform features to existing partners to drive adoption and growth. Collaborate with internal teams to ensure consistent and effective enablement programs. Identify and remove implementation impediments escalating as needed. Forecast resource demand and monitor deployment to identify risks and optimise allocation. Maintain a clear view of project progress plans and stakeholder communications. Liaise with product managers and developers to report issues and inform product improvements. Mentor Implementation Specialists and contribute to a positive collaborative team culture. Requirements 5 years of experience in implementation or customer success within a SaaS or tech environment. Demonstrated experience with Agile (Scrum / Kanban) in delivering software or platform implementations. Strong communication and facilitation skills for both internal and external audiences. Proven ability to develop and deliver training content in multiple formats. Experience managing project timelines resource planning and stakeholder updates. Confidence in troubleshooting problem-solving and escalating issues as needed. Strong collaboration skills working effectively with cross-functional teams. Ability to advocate for product quality and continuous improvement. Experience with partner / customer onboarding in a SaaS or tech-driven environment. Ability to influence and promote platform value to drive adoption and usage. Comfortable mentoring peers and supporting a team-oriented culture. Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful you will be notified. If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role. If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process please email and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process a police check will be conducted on all successful candidates. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. EEO Statement HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you. Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr