Software Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. Canonical is founded on distributed collaboration, with more than 1,200 colleagues in over 75 countries and very few office‑based roles. We are hiring a Software Engineer – L3 Support. In this role you will work in a dynamic and exciting engineering environment focused on Linux‑based infrastructure and applications, covering all layers of the stack – bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes and the open source applications running atop them. Your breadth of engineering skills will be utilized in almost every aspect of Ubuntu and the open‑source applications that our large enterprise customers rely on. This is a remote role, and teams work from all time zones. You will help troubleshoot and drive issues to resolution with workarounds, guidance and bug fixes that are released upstream and in Ubuntu itself. Responsibilities Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes and other open source software. Maintain close working relationships with Canonical’s Field, Support and product engineering teams. Participate in upstream communities. Develop bug fixes, backport patches, and work with upstream for inclusion. Review code produced by other engineers. Demonstrate sound technical judgment. Prioritize work and manage your time against those priorities. Participate in team discussions to improve processes, tools and documentation. Maintain clear, concise technical communications. Work from home and travel internationally up to 10% of work time for team meetings, events and conferences. What we are looking for in you Exceptional academic track record. Background in Computer Science, STEM or similar. Experience with Linux and open source software. Experience with at least one of Python, Go, C or C++ on Linux. A drive to learn unfamiliar technology and deep‑dive difficult issues. Willingness to travel up to four times a year for internal events. Nice‑to‑have skills Love of technology and working with brilliant people. Curiosity, flexibility, articulation and accountability. Passion, enterprising spirit, thoughtful and self‑motivated. Interest or willingness to learn about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, and distributed systems. What we offer Distributed work environment with twice‑yearly sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open‑source projects, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining our company. Working here challenges you to think differently, work smarter, learn new skills and elevate your performance. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr