Experienced Facilitator

vor 2 Wochen

City of Melbourne, Österreich ServiceQ Vollzeit

Experienced Facilitator – ServiceQ Join to apply for the Experienced Facilitator role at ServiceQ . Background Customer Service Keynote Speaker | Author of Service Mindset and multi Award Winning Service Habits | Founder/CEO ServiceQ We help organisations reimagine their service culture by developing conscious service leaders and engaged, human‑centred teams. Our work lies at the intersection of commercial performance and human behaviour, leadership, communication and culture. Our clients don’t want off‑the‑shelf training. They expect depth, presence and real impact in the room, people who can hold space, not just run slides (in fact, in some cases we have no slides). The kind of facilitation we do Builds deep human skills, connection, empathy, presence, emotional intelligence and contribution to others Centres on service as a way of being, not a script Works in both online and in‑person formats from focused 45‑minute sessions to immersive 6‑hour experiences Uses modular IP that can be expanded or contracted depending on the room, the brief and the moment We are looking for facilitators who can sense the room, meet it where it’s at, and then move it. Qualifications 5+ years experience facilitating in corporate environments Strength in leadership, communication, behavioural change and/or coaching Recognised facilitation or coaching qualification (e.g. TAE, coaching accreditation, NLP or behavioural profiling certification such as eDISC/DiSC/HBDI) A grounded, steady presence that can hold a room with confidence and humanity – especially when things get messy or real Demonstrated experience working with complex client dynamics and diverse teams The ability to work with modular programme components – expanding, contracting and adjusting content to suit timeframes (45 minutes to 6 hours), audiences and delivery modes (online & in‑person) A visible commitment to their own ongoing craft as a facilitator; supervision, reflection, feedback, refinement Evidence they have “done their own work” enough self‑awareness to embody the IP we teach: service, empathy, self‑regulation, contribution to others Based in Melbourne or Sydney, with capacity for flexible contracting and travel A willingness to deeply learn and honour our programs and IP; not just “turn up and run slides”, but hold the intent, nuances and spirit behind the content Application Your CV A cover letter (max 1 page) telling us about one room you’ll never forget facilitating – what was at stake, what you did in the moment, and what it taught you about your style as a facilitator Please email your application to with the subject line: Experienced Facilitator – ServiceQ Job Details Seniority level: Mid‑Senior level Employment type: Part‑time Job function: Human Resources Industry: Professional Training and Coaching #J-18808-Ljbffr

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