Client Liaison

We are seeking a permanent part -time passionate and skilled Client Liaison to join our Toowoomba service and make a meaningful impact in the lives of our clients. The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services. This will be part-time, Monday-Wednesday. Responsibilities Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care. Undertake home visit to deliver a consumer induction; gather information to identify and understand the client's needs and preferences, establish or meet goals and aspirations, and assess/monitor the client's capacity and interest in the control of their package. Implement the client's Agreement to ensure it remains relevant and current and is in line with Anglicare requirements for home and/or disability package guidelines. Build collaborative relationships with clients, family, carers and significant others. Act as the client's primary contact for all matters relating to delivery of services. Maintain a client-centered approach in all engagements with clients. About you Possess clarity in attitudes based on respectful relationships which reflect a commitment to instilling hope and sustaining capabilities of the client through solution focused practice. Demonstrated proficiency in Client Relationship Management (the ability to build trust, maintain rapport, form collaborative relationships with clients, carers, significant others) Demonstrated case management skills (assessment, support planning, review, advocacy) Experience with a community services, or similar organisation and ability to demonstrate a sound understanding of the needs and experiences of people who receive community care services and of the community care system. Ability to communicate verbally and in writing to a range of stakeholders in a clear and structured way. Ability to apply knowledge of organisation processes and resources to assist clients. Experience in or ability to acquire skills in monitoring and/or analysis of expenditure to budget and working within set budget parameters. Role: Requirements Current National Police Certificate Current Drivers Licence and own reliable vehicle Equivalent certificate 4 qualification – Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing (highly desirable) Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need. Salary Packaging – get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more. In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.) Enjoy the potential tax savings of a Novated Car Lease. Employee Discounts at some of Australia's leading retailers. 6% Bupa Health Insurance Discount. Referral App – Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter. Career Opportunities – join a company who aim to promote from within to fill new roles with our internal-only Job Board. Opportunities to purchase additional annual leave. Pastoral Care Support & Employee Assistance Programs. Free annual Flu vaccinations. Application process Please apply online and attach a copy of your current resume. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection. For over 150 years, Anglicare has been providing care, support, and advocacy for Queenslanders in need. Our mission is to serve with compassion, to help create dignity, and respect, creating a more loving, just, and inclusive society. With services spanning aged care, youth support, family support, foster care, housing & homelessness services and counselling, we’re committed to making a real difference in the lives of individuals and communities across the state. With more than 3,500 staff and 600 volunteers, we provide essential services that empower people and strengthen communities. #J-18808-Ljbffr