Manager, Special Investigations

Department of Jobs, Skills, Industry and Regions VIC – Melbourne VIC Ongoing position Usual hours of work: Full time (flexibility may be available) Usual work location: 121 Exhibition Street, Melbourne VIC 3000 (flexibility may be available) The Role As a Manager, Special Investigations, you will be responsible for managing challenging/sensitive investigations into complaints and allegations of fraudulent and/or inappropriate practices of contracted training providers. You will be undertaking targeted, issue-based reviews and investigations of contractual non-compliance, often working closely with other teams across the branch to scope the investigation’s requirements. Using high‑level knowledge of structures, processes and culture of government, the Vocational Education and Training (VET) sector and the department, the Manager, Special Investigations routinely advises senior/key stakeholders on investigations and solutions. This role requires high‑level investigative skills in determining investigation strategies and obtaining evidence. In addition, the role is responsible for reviewing and preparing briefings, recommendations and correspondence based on the findings of investigations and assurance activities. The Manager, Special Investigations exercises strong stakeholder engagement skills through meeting with training providers, the department’s Legal and Legislation and Integrity Services branches, regulatory authorities and Victoria Police to discuss outcomes of investigations and assisting with any enforcement actions. Key accountabilities Provides authoritative expert advice on complex issues within own area. Provides and receives highly complex, contentious or sensitive information where high levels of negotiation, communication and interpersonal skills are required. High level expertise in the field or discipline. Develops briefs on highly complex issues that provide options for decision within an organisation. Represents own work area with external stakeholders and effectively manages feedback. Initiates and manages negotiations with peers (internal and external to work unit) to gain commitment to projects, and delivery of activities to meet timelines. The Team The position Manager, Special Investigations will work within Training Operations and Assurance branch, which sits within Skills and TAFE group. Skills and TAFE (S&T) focuses on enabling Victorians to access the knowledge, skills and attributes they need to participate in today’s workforce, prepare for future jobs, and achieve their educational aspirations. Working in close partnership with the Victorian Skills Authority (VSA), S&T provides leadership and stewardship of a responsive, high‑quality vocational education and training (VET) system. This includes oversight of the Victorian TAFE Network, led by the Office of TAFE Coordination and Delivery (OTCD), and the apprenticeships system, with a strong focus on aligning training with industry needs and strengthening pathways into the workforce. S&T supports lifelong learning and inclusive education through Adult, Community and Further Education (ACFE) and the Learn Local network, helping adult learners progress into further study or work. S&T collaborates across government, industry, education providers, and communities to deliver skills‑focused solutions that improve workforce outcomes and enable businesses to access a skilled workforce. About You To be successful in this role you will have the following skills and experience. Managing People : Role models ethical leadership through decision making and interactions with people; Creates an organisational culture that enables others to perform at their best and achieve outcomes the organisation. Project Delivery : Engages key stakeholders at senior levels; Balances the needs of clients, team, and the organisation. Innovation and Continuous Improvement : Drives a culture of quality by design where quality practices are embedded in the service and solution delivery process; Shares expertise and relevant information to support continuous improvement and innovation. Influence and Persuasion : Implements complex strategies to build buy‑in from key internal and external clients/stakeholders; Effectively negotiates with clients/stakeholders to achieve desired outcomes. Flexibility and Adaptability : Works to find new ways to deliver outcomes. Recognises the merits of different options and acts accordingly. Builds commitment of others to adopt new strategies to deliver against outcomes. Resilience : Creates a climate which encourages and supports openness, persistence and genuine debate around critical issues. Provides sound explanation and argument for agreed positions. Further Information For a confidential discussion, please contact Myra Knox, Acting Director, Standards and Funding Assurance via email *********@ecodev.vic.gov.au. The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards. Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. For further information on the position, please refer to the attached position description. Please note: We are accredited as a Disability Confident Recruitment (DCR) organisation and committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Recruitment Team on ***, or via email at***********@ecodev.vic.gov.au with the position number in the subject line. For additional contact details for our team please review the attached Position Description, located under Job Attachments in the right hand menu. How to Apply Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your Resume and respond to the Key Selection Criteria as outlined in the position description. Applications close at 23:59pm on Tuesday, 25 November 2025. #J-18808-Ljbffr