Training Facilitator

Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life‑changing wins to customers and make a meaningful difference in the community. While we’re a fresh face bringing you Australia's favourite lottery games, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team today In today’s fast-evolving retail landscape, the core focus of the Retail Training Facilitator role is to empower the retail team by designing and delivering up‑to‑date training programs and information sessions for both new and current retailers and their staff. This includes providing digital and in‑person training tailored to the latest products, technologies, and compliance standards. You’ll also play a vital part in supporting on‑the‑ground training by equipping Business Development Managers with contemporary coaching techniques and resources to ensure our retail partners remain agile, knowledgeable, and aligned with the industry’s best practices. Please note this is a 12 month, fixed‑term contract role and can be located in Brisbane, Sydney or Melbourne and you must be willing to travel for training. What you’ll do Deliver, and continuously enhance, robust training programmes that address both digital and in‑person learning requirements across the retail network. Work closely with Business Development Managers, providing modern coaching resources and methodologies to enable them to promote learning throughout all levels of retail operations. Your support of on‑the‑ground training initiatives will equip retailers and venue partners with the necessary knowledge and tools to drive sales performance, maintain retail standards, and ensure ongoing compliance across the network. Participate actively in channel growth projects, including the roll out of new terminal hardware and software, and play an integral role in developing and sustaining a collaborative, nation‑wide network of training outlets. Provide consistent feedback to the Training and Education Team to maintain the effectiveness, relevance, and compliance of all programmes and resources, staying up to date with The Lottery Corporation’s products, systems and processes to support the broader Channel team and its strategic initiatives. What you’ll bring Skilled in delivering training both in‑person and online. Experienced with ESL participant training. Strong product and gaming terminal knowledge. Able to tailor education programmes to diverse learner needs. Proficient in Microsoft Office (Teams, Word, Excel, PowerPoint). Knowledgeable of relevant legislation, regulations and company policies. Certificate IV in Assessment and Workplace Training (preferred). What you’ll get Deliver extraordinary results while balancing work and life with our flex for great outcomes approach. Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks’ parental leave for all new parents, regardless of gender or family type. A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affiliation Statement of Support, employee inclusion networks and diversity memberships. Support your health and wellbeing with our comprehensive (and free) app to support you and your family’s mental and physical health. Make positive impacts with opportunities to volunteer with our community partners. We’ll also dollar‑match fundraising efforts of our employees lending their support to registered charities. Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future. Optimise your home office with our one‑off home office reimbursement payment to maximise your remote workspace. About The Lottery Corporation The Lottery Corporation Limited (ASX: TLC) is Australia’s leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia. Best known for The Lott and Keno, we’re proudly one of the highest‑performing lottery businesses in the world. For more than a century, we’ve been supporting Australian communities through lottery taxes, donations and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community. We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future. We’re committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process is more user‑friendly for them. #J-18808-Ljbffr