IT/OT Support Officer

IT/OT Support Officer (Physical Security) Join the City of Swan in safeguarding more than $3 billion in community assets. We’re seeking a skilled professional to manage and maintain our physical security computing environment — ensuring the performance, security and integrity of the servers, networks and infrastructure that help protect our facilities, staff, visitors and wider community. In this permanent full‑time role, you will take ownership of the City’s physical security systems and provide technical support to the Building Security Services Team, contributing to a safer and more resilient city. Key Accountabilities Supporting and administering the City’s on‑premises enterprise physical security solution stack including electronic security management systems (access control and intruder detection), video surveillance systems (CCTV), electronic key safe systems and intercom systems that protect and secure the City’s assets and underpin the City’s on‑premises Security Control Room. Ongoing monitoring of operational status of the physical security computing environment, troubleshooting and resolving any issues arising. Assist in directing external security contractors delivering specialist IT/OT engineering and technician services. Administration responsibility of procurement, contracts, recruitment and safety administration, general office duties, data entry, report writing, procedure writing and other support service tasks. Delivery of outstanding customer service and be community minded with a willingness to improve the quality of life for our community. Ensure all work completed is in a safe and efficient manner having regard to own safety, the public, and that of other workers. Qualifications Relevant tertiary qualification and/or equivalent relevant experience Current security monitoring licence Comp TIA A+ or equivalent certification Current C Class Driver’s Licence A satisfactory National Police Certificate Safety Awareness Training Certificate (White Card) Benefits The salary for this position will be from $84,485.93 - $100,282.66 per annum, depending on the skills and experience of the successful applicant. You will also enjoy benefits including: Flexibility to balance work and life through a 19‑day month or 9‑day fortnight Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday Generous Superannuation contributions up to a total combined 17% Comprehensive employee wellness programme Generous study assistance (terms and conditions apply) Free parking options available Travelsmart allowance to support public transport use or cycling to work About the City The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations. The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829. Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050. The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity. Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership. At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards. We welcome everyone exactly as they are. We welcome people with diverse skills, experiences, perspectives, and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, people who identify as LGBTIQA+, people with disabilities, people with a culturally and linguistically diverse background, and people of all ages. For a confidential discussion, please contact Bilal on ***. For queries regarding the application process, please contact our friendly People Services team on 9***. To apply please submit a cover letter of no more than 1 page that outlines qualifications and experience and why you would be a good fit for this role, and a resume via the link. Closing Date: Sunday 21 December 2025 at 11pm AWST. Please note: shortlisting and interviews may only occur in January 2026. The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early. Therefore if you are interested in applying for this position please do so as soon as possible. #J-18808-Ljbffr