IT Systems and Support Officer

Wespine, the leading softwood Timber Processor in Western Australia is currently ramping up production in an exciting new phase for the company and requires an experienced IT Systems and Support Officer with the right attitude. Wespine is a crucial, renewable focussed business and employer in the Dardanup and South West communities, who operates safely as a team to manufacture pine timber building products for distribution throughout Australia. Our people are integral to our success, and we believe in investing in our employees through offering career pathways, learning opportunities and a culture based on engagement and support. We are an equal opportunity employer, and we strongly encourage candidates from a wide range of backgrounds to apply. We have an opportunity for an experienced IT Systems and Support Officer to join our Business Technology team . The successful candidate will be required to deliver high-quality support for Wespine and Staxas' Information Technology environment by managing end-user systems, assisting with infrastructure tasks, and contributing to the stability and performance of core business technology. This role operates as a key support person to the IT Systems and Security Coordinator, administering IT platforms, resolving incidents, and ensuring a consistent and professional technology experience across the business. The successful candidate will be working at Wespines' Dardanup Office, Monday to Friday for 40 hours per week. Role Duties and Responsibilities: Perform all duties in a safe and responsible manner Provide first- and second-level support for IT and OT hardware, including desktops, laptops, industrial PCs, and field devices Perform software and hardware installations across both IT and OT environments, including system imaging and configuration Assist with the installation, configuration, and basic maintenance of systems such as network switches, wireless infrastructure Independently identify and log system issues, faults, and opportunities for improvement using the IT Help Desk platform Support minor infrastructure tasks such as patching, server monitoring, and backup administration under guidance of senior staff Assist in developing hardware and software specifications, and obtain quotes for capital purchases and upgrades Monitor, log, and respond to system alerts, help desk tickets, and hardware faults Administer user accounts, permissions, and system access across Windows and M365 environments Assist in maintaining documentation including asset registers, system diagrams, and SOPs Maximise staff capabilities by helping users better utilise IT tools and systems Identify and escalates obsolescence risk in Hardware and Software platforms, and assist with life cycle planning and execution Escalate issues appropriately and work under the direction of the IT Systems and Security Coordinator or other senior team members Assist in developing and maintaining the Business technology asset register, configuration documentation, and systems in inventory Undertake additional duties or support requests as directed Experience and Qualifications: Certificate IV, Diploma, or Bachelor’s Degree in Information Technology, Computer Science, or relevant Information Technology Certificate (required) Microsoft 365 or Azure Fundamentals (preferred) CompTIA A+ or equivalent (desirable) ITIL Foundation or exposure to IT service delivery frameworks (desirable) 2–4 years’ experience in an IT support or desktop support role within a corporate or industrial environment Demonstrated ability to resolve technical issues across desktop, printer, mobile, and basic network systems Experience managing tickets and requests through an IT Help Desk system and able to resolve requests in a timely manner Exposure to Microsoft 365 administration, including user setup, email, and Teams support Familiarity with basic server and backup systems administration Experience working with hardware vendors and contributing to IT asset lifecycle management Understanding of cyber security fundamentals and safe IT practices Proven ability to communicate clearly verbally and in writing and provide support across multiple departments and user types Technical Troubleshooting – Strong diagnostic skills across common hardware, software, and network issues Customer Service – Approachable, professional, and responsive in all user interactions Able to effectively work independently and as part of a coordinated IT team supporting shared goals Excellent problem solving and time management skills Resourceful, proactive in information gathering, willing to learn new systems and contribute and share ideas across evolving technology environments A reasonable level of fitness is required as the successful candidate must be able to walk around site and negotiate stairs Ability to safely lift and move computer equipment What we Offer: Competitive monthly salary package Training opportunities Employee discount options Eligibility for company incentive scheme On-site physio All suitable office attire supplied This is an opportunity to join a great team and work for a market leader in the Softwood Timber industry. If you believe you have what it takes to be a success in this role, then hit the Apply Now button below.. Please note only shortlisted candidates will be contacted. #J-18808-Ljbffr