Team Leader- Contact Centre

vor 12 Stunden


City of Melbourne, Österreich Firstsource Solutions Limited Vollzeit

Firstsource Solutions Limited – Melbourne VIC We’re seeking an engaging and motivated Team Leader to support a team of Contact Centre Consultants. In this role, you’ll drive performance, coach your team to success, and create a positive, high‑performing environment within a busy contact centre. Key Responsibilities Lead, motivate and support a team of Contact Centre Consultants Deliver regular coaching to build capability and improve performance Drive quality, productivity and customer experience outcomes Promote a positive, engaged and collaborative team culture Make confident decisions under pressure and support the team during peak periods Contribute to ongoing process and performance improvements About You Experience in leadership or team management (contact centre highly regarded) Strong coaching and people‑development skills Able to inspire, influence and drive results Calm, confident decision‑maker in fast‑paced environments Growth mindset with a focus on quality and continuous improvement Leadership style aligned with our values and culture Why Join Us? Melbourne‑based role with strong, supportive leadership Opportunities for ongoing development and career progression Inclusive, collaborative, people‑first culture Be part of a team that values performance, quality and doing what’s right Apply Now If you're an energetic leader passionate about developing people and driving results, we want to hear from you. Join us and help shape the future success of our contact centre team #J-18808-Ljbffr



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