Field Support Officer

Temporary Full-time opportunity, up to June 2027 Base Salary range of $88,146 - $92,609 plus employer’s contribution to superannuation and annual leave loading At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance. We invest in our people At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options. About the role The Field Support Officer plays a crucial role in providing technical assistance and support to a diverse audience, including staff, students, and key stakeholders. Leveraging their expertise from prior service desk experience, they offer a blend of virtual, on-site, and service desk support. Their responsibilities include diagnosing and resolving a wide range of client requests, from routine to complex, within the Digital Solutions Group. This tiered response approach ensures timely and effective solutions for our geographically dispersed community. About You As a Customer-Focused Field Support Officer, you will have minimum 2 years of technology expertise, adeptly navigating both virtual and on-site support scenarios. Your mission? To place your customers squarely at the heart of every decision. You are a champion of documentation, meticulously updating records and crafting user-friendly guides. Your goal? To elevate service resolution procedures to new heights. Collaboration is your secret sauce. You foster seamless communication between teams, ensuring everyone’s on the same wavelength. And when it comes to translating IT jargon into plain English, you’re the bridge that connects tech-savvy wizards with those who prefer their gadgets spellbound. In addition to the above, you will also need a current NSW drivers’ license. You will be required to travel to various other campus locations. Our commitment to Diversity, Equality, and Inclusion We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below. A career of life-changing impact awaits you. Apply now Application Requirements To apply for this role, click on 'apply now' and provide: Your current resume Copies of your qualifications (if applicable, upload as one PDF file). Certified copies preferred; these will be required if successful for the role. Response to one targeted question when prompted in the application form (max 300 words) Targeted Question Describe a recent situation where you had to resolve a complex IT issue for a customer with limited technical knowledge. How did you diagnose and fix the problem, and how did you keep the customer supported and informed throughout the process? This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport. A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant and may be filled via this recruitment. #J-18808-Ljbffr