Operations Manager

G'day Group is the undisputed leader in regional travel, with over 85 properties across Australia's most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together. Say g’day to more of Australia and join us at El Questro, the heart of the Kimberley. Set amid the vast and ancient landscape of Western Australia's East Kimberley, this tourism icon is one of Australia's last true frontiers. El Questro is made up of three unique properties: The Station , a hub of adventure and activity; Emma Gorge , offering a more secluded escape with luxury tented cabins; and The Homestead , an exclusive retreat for the ultimate outback indulgence. We are proud co‑custodians of this treasured site, with its deep gorges and majestic ranges, thermal springs, mud and salt‑flats, rainforests, and cascading waterfalls. Join our team and immerse in an outback experience that combines luxury and adventure to connect people to nature, networks and communities. The Role Reporting to the General Manager of El Questro, the Operations Manager role at Emma Gorge and The Station ensures these iconic properties deliver the exceptional guest services and experiences they are renowned for. Please note we have one role available at Emma Gorge and one role at The Station. As the host and primary point of contact, you will be a natural communicator who thrives on building professional relationships with guests, is highly organised, and brings genuine warmth and rapport to every interaction. This is a role for a passionate, professional, and results‑driven leader who is dedicated to delivering high standards of service in a relaxed outback environment. Duties Be the face of the property, welcoming guests and exceeding their expectations. Foster a passionate and professional culture, leading by example and inspiring your team. Deliver personalised guest experiences to the highest standard. Manage a team of approximately 70people, overseeing Food and Beverage, Housekeeping, and working closely with Maintenance. Maintain exceptional service levels for every guest. Oversee financials, including staff rostering, with support from the General Manager. Skills & Experience Proven hospitality experience in a similar leadership role. Experience managing guest groups in a fast‑paced environment. Excellent time management skills, with adaptability to guest requirements. High‑level communication and interpersonal skills. Strong knowledge of premium food and beverage offerings. Front office experience (highly regarded). Proficiency in RMS or similar property management systems. A passion for guest service and team leadership, with the ability to train and develop a cohesive team. Qualifications Approved Manager Card, WA Liquor Licensing (essential). Food Safety Certificate (essential). Manual/Open Driver's License (essential). Advanced First Aid/First Aid Certificate (essential). Diploma of Hospitality Management or equivalent (desirable). Benefits Competitive salary package with free accommodation and meals. Opportunities for career progression within the company. The chance to build and lead your ideal team. Leadership role with strong support from the General Manager and Head Office. Relocation assistance. Access to Employee Assistance Program (EAP). Extensive employee benefits, including discounts on flights, accommodation, and car hire. Discounts across 300+ G'Day and Discovery Parks throughout Australia. This is a remote role, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programmes and on‑the‑job experience and mentoring. Discover more to life - APPLY NOW This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five‑year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr