Bus Service Officers

Join an award-winning tourism and transport company and contribute towards supporting the community by providing excellent customer service. Swan Transit is currently seeking applications for a couple of Fixed Term Part-Time Bus Service Officers to work at Cannington Station and Canning Bridge and Curtin Central Station. These roles will be based on an initial 6-month fixed-term contract with the possibility of extension pending future requirements. About the Role We are looking for customer service–focused individuals with a strong commitment to safety and a passion for providing the best possible experience for our customers. These are Monday to Friday Fixed Term part-time positions, supporting our customers during key peak travel periods, averaging approximately 30 hours per week. Position 1: Cannington Station: Morning peak from 6:30am to 9:00am, and afternoon peak from 3:00pm to 6:30pm Position 2: Canning Bridge Station: Morning shift from 7:00am to 10:00am & Curtin Central Station: Afternoon shift from 3:15pm to 6:45pm These positions will report to the Beckenham Depot. Main duties and responsibilities will include: Answering passenger questions about services, transport connections, how to get to local attractions and ticketing; Monitoring and ensuring Bus Services operate in a coordinated and orderly fashion in accordance with the approved Timetable; Ensure Bus Services connect with other Transperth Services in compliance with the approved Timetable; Driver support and assistance when requested; Conditions: Uniform provided About You Must have your own reliable transport and licence. Ability to deliver exceptional customer service. Ability to assess situations and make quick and practical decisions. Ability to negotiate and resolve conflicts. Skills, Qualifications & Experience Fluent in English with excellent written and verbal communication skills and clear telephone manner Excellent knowledge of Metropolitan area and bus networks. Be able to obtain a Working with Children Card and a National Police Clearance Certifcate. About Swan Transit In partnership with Government, Swan Transit innovates, designs and delivers public transport solutions that attract passengers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability. Swan Transit is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With around 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers with where they need to be and want to go. For more information about Transit Systems please visit our website. How to Apply Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question. We are requesting your esume and a cover letter explaining why you are the best person for this position. We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr