Receptionist - Patient Services

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description In this casual role, based in Epworth Geelong, you will be part of the Administration team and be responsible for the front-of-office administration processes in Hospital Reception. You will be working collaboratively as part of a cohesive team reporting to the Patient Centre Services Manager. The reception operates Monday to Friday between 6-30am - 8.30pm. Saturday and Sunday 8am to 4pm. Join our team and play an integral role in the running of a busy hospital. Help patients, visitors and staff access our wide variety of services Responsibilities Assisting patients, visitors, staff and medical specialists with enquiries Providing excellent customer service when working in the main reception Completing other activities in support of the administration department, as required Qualifications You will be a dynamic customer service orientated receptionist who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike. Previous demonstrated experience in a similar administration role Healthcare experience (desirable) Excellent communication skills both in person, written and on the telephone Ability to interact with a variety of stakeholders from a variety of diverse backgrounds Demonstrated ability to prioritise Ability to meet timelines whilst maintaining customer service in a fast-paced and demanding environment About Epworth Geelong Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world‑class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting‑edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services. Additional Information Salary package up to $15,900 pre‑tax annually, leading to greater take‑home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature‑age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Ready to make a difference in a team that values you? To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). For more information about the role, refer to the attached position description or contact Applications are reviewed as received. Don’t wait—this role may be filled before the closing date. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr