Lead, Process Improvement
vor 1 Tag
Lead, Process Improvement Join Greater Western Water as a Lead Process Improvement (Fixed Term, 12-month role, Footscray based, Hybrid). Applications close Friday 12th December . Benefits Flexible work arrangement with a balance of on-site and WFH Free onsite parking (subject to availability) Gender neutral, 16-week parental leave available from commencement Monthly work-life balance day off (if full-time) Free income protection and salary continuance insurance Access to corporate health insurance deals with major providers Wellbeing, prayer and sensory rooms in the Footscray and Sunbury office Opportunity As Lead Process Improvement, you will drive operational excellence across billing and collections. You will design end-to-end process improvements, embed them with clear documentation, and use insights from quality, risk and customer feedback to simplify work, strengthen compliance, and improve outcomes for customers. Responsibilities Develop a prioritised process improvement roadmap across billing and collections. Lead analysis of current-state billing and collections processes, collaborating across teams to assess technology, people and control impacts. Design future-state processes, controls and compliance pathways to improve operational stability. Work with content writers to translate agreed processes into clear procedures, guides and work instructions. Ensure Voice of the Customer and frontline feedback are central inputs to all redesign activities. Provide expertise, guidance and coaching to leaders and teams to lift process discipline and continuous improvement capability. Create, manage and govern the Continuous Improvement Knowledge Hub to capture, update and sustain local processes. Skills & Experience Extensive experience as a process analyst on complex, technology- and change-driven projects. Proven expertise in Business Process Re-engineering and applying industry-standard documentation techniques (e.g., swim-lanes). Strong track record of producing high-quality process documentation (process maps, workflows, detailed procedures). Skilled in process mapping to depict AS-IS and TO-BE solutions. Experience with Lean Six Sigma or similar improvement methodologies. Exceptional analytical and data interpretation skills. Excellent written and verbal communication skills, able to engage stakeholders at all levels. Collaborative team player with strong interpersonal skills for cross-functional engagement. Previous experience working in Agile environments, preferably across operational areas. Experience in regulated industries, public sector or utilities is preferred but not essential. #J-18808-Ljbffr
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Lead, Process Improvement
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitLead, Process Improvement Join Greater Western Water as a Lead Process Improvement (Fixed Term, 12-month role, Footscray based, Hybrid). Applications close Friday 12th December 2025. Benefits Flexible work arrangement with a balance of on‑site and WFH Free onsite parking (subject to availability) Gender neutral, 16‑week parental leave available from...
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Lead, Process Improvement
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitGWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more We embrace flexibility and connection with a balance of on-site and WFH Free onsite parking...
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Lead, Process Improvement
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water Limited VollzeitFixed Term, 12-month role Footscray based Hybrid role About Greater Western Water We're water... and more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Benefits We...
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Lead Process Improvement – Billing
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitA Victorian government-owned corporation is seeking a Lead Process Improvement professional to drive operational excellence across billing and collections. The ideal candidate will lead process improvements, collaborate with teams to enhance documentation, and ensure compliance while simplifying workflows. This role requires extensive experience in process...
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Process Improvement Lead
vor 4 Wochen
City of Launceston, Österreich Strait Link People Hub VollzeitIntroduction About Strait Link Strait Link has a proud history as a vital link in the supply chain between Tasmania and the Australian mainland. As an end-to-end logistics provider our people - on our vessels at ports at our depots and warehouses and in our trucks and offices - play a vital role connecting Tasmanian businesses and communities. Through daily...
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Lead Process Improvement: Billing
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water Limited VollzeitA Victorian government-owned water corporation is looking for a Lead Process Improvement specialist to drive operational excellence in a hybrid role based in Footscray. You will develop a process improvement roadmap, lead analysis to enhance billing processes, and ensure customer feedback is central to redesign efforts. The successful candidate should have...
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Strategic Process Improvement Lead
vor 1 Woche
Council of the City of Sydney, Österreich Australian Payments Plus VollzeitA leading payments innovation company in Australia seeks a Principal Improvement Lead to enhance business processes and drive strategic outcomes. This role demands over 10 years of experience in process management and optimization. You'll collaborate with cross-functional teams, influence change, and lead workshops to improve stakeholder satisfaction. The...
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Strategic Process Improvement Lead
vor 1 Woche
Council of the City of Sydney, Österreich auspayplus.com.au VollzeitA forward-thinking payments organization in Australia is seeking a Principal Improvement Lead to enhance their business processes. This role involves strategic guidance across process management, conducting workshops for alignment, and developing experience-led processes. Ideal candidates will have over 10 years in business process management and the ability...
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Lead Process Improvement: Billing
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitA leading water utility company is seeking a Lead Process Improvement to drive operational excellence across billing and collections in a hybrid role based in Footscray. The ideal candidate will have extensive experience in process analysis and improvement methodologies, be a collaborative team player, and possess exceptional analytical skills. This position...
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Hybrid Lead, Process Improvement
vor 1 Tag
City of Melbourne, Österreich Greater Western Water VollzeitA utility company based in Footscray seeks a Lead Process Improvement for a 12-month fixed-term role. The successful candidate will drive operational excellence across billing and collections, implement process improvements, and work with diverse teams to enhance compliance and customer outcomes. The position offers a flexible hybrid work arrangement and a...
