Service Manager

Anglicare Southern Queensland – Hervey Bay QLD At Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations. About the role: The purpose of this role is to provide strong strategic and operational leadership that upholds the mission, values, and direction of Anglicare and the Anglican Church. Through empowering management practices, innovative thinking, and a commitment to a positive, client-focused culture, the role ensures the Service operates ethically, efficiently, and in alignment with organisational priorities. Building trusted relationships with staff, stakeholders, clients, parishes, and funders is central to maintaining Anglicare's reputation as a provider of choice. As a key member of the senior leadership team, the role actively contributes to strategic planning, drives operational excellence, and embeds a robust risk management culture. This includes fostering workforce capability, supporting evidence-based practice, championing innovation, and identifying opportunities for growth and service improvement. Through strong leadership, collaboration, and responsive decision-making, the role ensures the Service remains contemporary, safe, effective, and aligned with the long-term vision of the organisation and the Anglican Diocese. This is a Full-Time position covering Gympie and Fraser coast region. Responsibilities: Ensure ethical and consistent operation aligned with Anglicare's mission and values Model effective leadership to empower staff and foster a cohesive team environment. Develop and retain high-performance team members, emphasizing a client-focused culture. Actively contribute to strategic planning, bringing forward innovative ideas and challenging existing practices. Report on performance against the strategic plan and adjust strategies as needed in collaboration with the Group Manager. Communicate organizational direction and ensure staff alignment with strategic intents. Develop, implement, and review the operational plan to achieve strategic objectives. Collaborate on the development and monitoring of the annual operating budget. Lead the implementation of innovative and cost-effective service delivery models while ensuring compliance with contractual obligations and regulatory requirements. Implement the risk management framework in collaboration with the Governance, Risk & Quality team. Monitor and inform the risk management framework based on Service-specific knowledge. Ensure compliance with funding, legislative, and organizational requirements, and mitigate identified risks effectively. Qualifications, Credentials and Other Requirements Degree in Health, Human Services, Behavioural Science, Social Work, Psychology or similar (this is an essential requirement of the role) Current Blue Card Current Licenced Care Service (LCS) Current Queensland Driver Licence Post-graduate qualification in Health, Human Services or similar (desired) Qualifications and/or demonstrated experience in Business Management (desired) Ability and willingness to travel within the service region Ability and willingness to work outside of standard business hours and provide on-call support as required. About You: Ability to lead and develop a client-centered service ensuring exceptional quality outcomes for clients, families, and significant others. Capacity to implement effective management tools to support service delivery and improvements (e.g., budgeting, controls, processes, policies, and systems). Experience in managing financial performance and ensure sustainability of community, human services, or healthcare service. Possess excellent written and verbal communication skills. Skilful in building effective and collaborative relationships with community partners and stakeholders. Adept at managing and mitigate risks effectively within the service environment. Demonstrate leadership capabilities and influence positive change management. Demonstrated expertise in business development skills to grow the service in alignment with organizational strategic plans. Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need. Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more. In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.) Enjoy the potential tax savings of a Novated Car Lease. Employee Discounts at some of Australia's leading retailers. 6% Bupa Health Insurance Discount. Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter. Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board. Opportunities to purchase additional annual leave. Pastoral Care Support & Employee Assistance Programs. Free annual Flu vaccinations. What happens now? Apply now by sending us your current resume, cover letter and answering a few simple screening questions. We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact Helen Reda Applications close on the 11th of January. Applications will be reviewed as they are received and we reserve the right to commence interviews prior to the closing date and/or close this advertisement early if a suitable candidate is selected. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health. We promote a child-safe environment and are committed to providing on-going care and protection. #J-18808-Ljbffr