Senior Project Officer

Salary Range: $129,464 - $142,665 p / a base salary dependent on experience, plus 12% superannuation. Senior Project Officer Employment type: Ongoing Location: Sydney Region / Sydney City Grade: Clerk 9 / 10 The role is hybrid with an expected increase in office presence as per the NSW Premier's Department Circular and the DCS Flexible Working and Flexible Working Arrangement policies. About the team NSW Telco Authority is the connectivity leader for the NSW Government and is responsible for the Public Safety Network that supports frontline responders. Our Program Delivery team leads a range of infrastructure, telecommunications and technology projects that align with our Operational Communications Strategy and strategic priorities. About the role As a Senior Project Officer in the NSW Telco Authority's Program Delivery team, you will lead the delivery of infrastructure, IT and telecommunications projects that directly support critical public safety and connectivity outcomes across NSW. Working in a fast‑paced and highly technical environment, you will manage project planning, stakeholder engagement, risk mitigation and budgeting. You’ll also provide guidance to Project Support Officers and ensure your projects contribute to improved public safety and connectivity outcomes across NSW. What your day‑to‑day will look like Plan and manage projects from initiation through to completion, setting objectives, timelines and clear action steps. Provide regular updates and maintain strong communication with stakeholders, team members and vendors. Proactively identify risks and implement solutions to keep projects on track and aligned to scope and schedule. Coordinate tasks across business units, ensuring effective use of team resources and support for project milestones. Monitor budgets and performance to ensure delivery meets financial, quality, and strategic expectations. Qualifications and Experience To be successful as a Senior Project Officer in this role, you will demonstrate: Strong Leadership in Complex Projects – demonstrated capability to deliver large and complex infrastructure, telecommunications, or ICT projects to time, cost, scope and quality requirements, with proven experience in project planning, budgeting, risk management and stakeholder engagement across complex, multi‑stakeholder environments. Relationship‑Building Abilities – build and maintain strong relationships with customers, stakeholders and vendors to ensure effective communication, smooth negotiations and proactive issue resolution, keeping the project aligned with all expectations. Exceptional Organisational Skills – organise and lead working groups and committees to facilitate information exchange and ensure timely project milestones and overall completion. Expertise in Documentation and Systems Management – skilfully prepare and manage project documentation and leverage project management systems to track progress, identify emerging issues and support informed decision‑making and comprehensive project evaluation. Customer Centricity – contribute to a team culture of customer centricity, innovation and collaboration to ensure continuous improvement and support a positive customer experience. Essential Requirements Tertiary qualifications in a relevant discipline and / or equivalent experience. Desirable Requirements Experience in project delivery within the telecommunications sector, particularly in complex, multi‑stakeholder environments. To Apply If you are excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Closing Date Wednesday 10th December at 9 : 59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. For more information Information on some of the different types of disabilities. Information on adjustments available for the recruitment process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact . #J-18808-Ljbffr