Senior Incident Coordinator
vor 11 Stunden
Overview About the team Customer Experience and Success (CE&S) supports more than 45,000 employees and partners worldwide. The organisation drives customer value and satisfaction through consistent, high-quality experiences across consulting, customer success, and support for Microsoft’s products and services. CE&S ensures alignment across the company to accelerate AI transformation and help customers achieve impactful business outcomes. The Global Customer Success (GCS) organisation focuses on enabling customers to succeed on the Microsoft Cloud by combining AI-powered capabilities with human expertise to deliver innovation, operational excellence, and long-term loyalty. The Microsoft Detection and Response Team (DART) is Microsoft’s frontline response to critical cybersecurity incidents. DART supports customers through investigation, containment, and recovery. As a Senior Incident Coordinator, you will leverage deep cybersecurity and incident management expertise to lead high-impact responses, guide cross-functional teams, and contribute to the ongoing development of cybersecurity strategy and operational excellence. About the role This role supports customers globally and may require collaboration across time zones. Flexible remote work is supported, with occasional short-notice travel of up to 25% to work onsite with customers. Participation in a rotational on-call schedule that may include evenings, weekends, or public holidays is required. Flexibility to adjust hours when necessary is essential. Target location is Perth, with the option to be based in other parts of Australia. Responsibilities Strategic and Operational Leadership Serve as the primary escalation point for critical cybersecurity incidents, ensuring fast, effective, and customer-focused resolution. Scope and plan engagements, defining desired outcomes, resources, and timelines for successful delivery. Direct escalation handling, coordinate cross-functional teams, and elevate urgent issues when needed. Manage resource allocation and capacity planning to support large-scale and multi-region incidents. Analyse incident trends and drive improvements in operational coordination and response. Implement and maintain incident management frameworks, ensuring alignment with business priorities. Lead regular operational communications, monitor progress against commitments, and ensure timely reporting. Contribute to strategic initiatives that enhance tooling, automation, and operational efficiency. Provide mentorship that reinforces a culture of continuous learning and operational excellence. Participate in rotational on-call duties, including weekends. Operational Excellence Ensure all operational activities are delivered on time, with high accuracy, and compliant with standards and policies. Champion best practices in documentation, reporting, and knowledge sharing. Model strong compliance, security, and ethical behaviours in all incident management activities. #J-18808-Ljbffr
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Senior Incident Response Operations Coordinator
vor 12 Stunden
City of Melbourne, Österreich Department of Government Services VollzeitSenior Incident Response Operations Coordinator Department of Government Services – Melbourne VIC The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day‑to‑day services together in one department to make things...
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Senior Incident Coordinator
vor 2 Wochen
City of Melbourne, Österreich Microsoft VollzeitOverview About the team Customer Experience and Success (CE&S) supports more than 45,000 employees and partners worldwide. The organisation drives customer value and satisfaction through consistent, high-quality experiences across consulting, customer success, and support for Microsoft’s products and services. CE&S ensures alignment across the company to...
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Senior Incident Leader
vor 11 Stunden
City of Brisbane, Österreich Microsoft VollzeitA leading technology firm is seeking a Senior Incident Coordinator to lead high-impact cybersecurity responses globally. This role involves managing critical incidents, directing cross-functional teams, and enhancing operational excellence. The ideal candidate will have significant expertise in cybersecurity and incident management, capable of providing...
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Clinical Incident Coordinator
vor 4 Wochen
City of Melbourne, Österreich Regis Aged Care VollzeitClinical Incident Coordinator – Regis Aged Care Join to apply for the Clinical Incident Coordinator role at Regis Aged Care. In the role of Clinical Incident Coordinator, you will work as an integral member of the Clinical, Care and Quality team to support the clinical risk (incident) management program across Regis. 3 Month Secondment/Contract Opportunity...
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Senior Cyber Incident Response Operations Lead
vor 12 Stunden
City of Melbourne, Österreich Department of Government Services VollzeitA government department in Melbourne is seeking a Senior Incident Response Operations Coordinator to lead operational activities within the Cyber Incident Response Service. The ideal candidate will coordinate functions, ensure operational efficiency, and manage reporting. Key skills include coordination in dynamic environments and understanding cyber...
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Senior Manager Incidents and Breaches
vor 2 Wochen
City of Brisbane, Österreich Australian Retirement Trust VollzeitSenior Manager Incidents and Breaches Australian Retirement Trust — Brisbane, Sydney, or Melbourne About the role Step into a pivotal leadership role where your expertise will drive high‑impact incident and breach management, shaping the future of compliance at Australian Retirement Trust. Take charge, influence senior decision‑makers, and champion a...
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Senior Manager Incidents and Breaches
vor 2 Wochen
City of Brisbane, Österreich Australian Retirement Trust VollzeitAdd expected salary to your profile for insights Step into a pivotal leadership role where your expertise will drive high-impact incident and breach management, shaping the future of compliance at Australian Retirement Trust. Take charge, influence senior decision-makers, and champion a culture of innovation and excellence in risk management. You’ll get...
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Senior SOC
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA governmental agency in Queensland is seeking a Senior Security Specialist to lead SOC services, manage incident responses, and mentor SOC analysts. This role offers an exciting opportunity to tackle complex security challenges and contribute to the agency's success. The ideal candidate will have a strong background in security operations and a commitment...
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Security Operations Incident Response
Vor 4 Tagen
City of Brisbane, Österreich Scyne Advisory VollzeitSecurity Operations Incident Response - Senior Associate Join to apply for the Security Operations Incident Response - Senior Associate role at Scyne Advisory . Be among the first 25 applicants. Company Description We are public purpose sector specialists who support governments and their agencies, and not‑for‑profit organisations, to deliver services to...
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Senior Manager, Incident
vor 2 Wochen
City of Brisbane, Österreich Australian Retirement Trust VollzeitA leading financial services organization is seeking a Senior Manager, Incidents and Breaches in Brisbane, Sydney, or Melbourne. This pivotal role involves driving compliance and risk management excellence. You will lead a high-performing team, oversee reporting functions, and provide expert advice to senior stakeholders. The ideal candidate has extensive...
