Field Service Engineer

Join to apply for the Field Service Engineer role at QuidelOrtho 2 days ago – Be among the first 25 applicants Get AI‑powered advice on this job and more exclusive features. The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics to create a world‑leading in‑vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritises actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Location Darwin, Northern Territory, Australia Role Overview Are you a skilled and independent professional passionate about making a difference for patient care? Do you possess a customer‑focused mindset, and can you work autonomously while also collaborating with teams? This role involves troubleshooting, maintaining, and supporting medical instruments across Australia and New Zealand from a base in Darwin. Major Duties & Responsibilities 55% – Install, maintain, and repair equipment, proactively and reactively. 15% – Troubleshoot technical issues, perform diagnostics, and collaborate with Subject‑Matter Experts to identify solutions. 10% – Complete upgrades and modifications within the specified time frames. 10% – Document service activities through detailed service reports and make recommendations for improvement to the relevant Technical Team(s). 5% – Respond promptly and professionally to customer inquiries and requests, ensuring a high level of customer satisfaction. 4% – Collaborate with local and remote teams to share knowledge, resolve complex issues, and improve overall service efficiency. 1% – Manage spare parts inventory to support customers. Maintain and manage all assigned company assets, including tools, parts inventory, laptops, mobility tools, and mobile phone. Other Duties Strong troubleshooting skills and ability to diagnose complex technical issues. Ability to work independently and as part of a team, collaborating effectively with local and remote colleagues. Be willing to perform “on‑call” duties on roster, and provide telephone support to customers as required. Travel to various customer locations, both metropolitan, regional, interstate and occasionally overseas. Be actively involved in QuidelOrtho teams across all functions. Build strong relationships with clients by delivering exceptional service and support. Communicate effectively with both technical and non‑technical stakeholders – both verbally and in writing. Qualifications Minimum Education or Equivalent Experience: Advanced Diploma or Degree in Electronics, Robotics, Mechatronics, Computer Systems Engineering or similar discipline. Experience in a technical role, preferably in the medical device industry or pathology field. Current driver’s license. Minimum Years of Related Knowledge, Skills and Abilities: Fundamental IT skills, understanding of computer system network construction and basic troubleshooting. Proficiency in using diagnostic and test equipment. Preferred Skills Fundamental IT skills, understanding of computer system network construction and basic troubleshooting. Proficiency in using diagnostic and test equipment. Key Stakeholders Internal: QARA, Finance, Commercial & Marketing External: Customers How We Work Thrive Together – Collaborate intentionally, grow as a team. Make It Happen – Focus on priorities, embrace continuous improvement. Commit to Service – Cultivate a service mindset. Embrace Inclusion – Be open and authentic, welcome diverse perspectives. Referrals increase your chances of interviewing at QuidelOrtho by 2x. Get notified about new Field Services Engineer jobs in No 6 Branch, Queensland, Australia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr