Earworx - Healthcare Call Centre Operator/Receptionist (Part-time & Casual)

Earworx - Healthcare Call Centre Operator/Receptionist (Part-time & Casual) Healthcare Call Centre Operator – Permanent part-time and casual position available Permanent part time – approx. 16 hrs/week (Flexible) Hobart | Earworx National Call Centre Health Professionals and Support Services Award 2020 SSE Level 4 – $27.17c per hour plus 12% superannuation and bonus scheme. This role is anticipated to commence in early January 2026. Are you enthusiastic, motivated and looking for a role where every day is different? Our Hobart-based national call centre is growing, and we’re looking for a friendly, committed team member to join our amazing nationwide Earworx team About the Role We are seeking a medical call centre operator/receptionist to support our Hobart head office and clinic. This is a permanent part time role of approximately 16 hours per week, with flexibility to increase hours when covering staff leave or during busy periods. As one of the voices of Earworx, you will create positive first impressions for patients across Australia. You’ll engage with patients over the phone, via email, and in person, ensuring every interaction reflects our values and behaviours expectation. Behaviours and values Professionalism – you always communicate professionally, both verbally and in writing, avoiding negative or disparaging comments. You set your standards high, are organised, and maintain a positive and constructive attitude at all times. Respect and Kindness – you treat colleagues, clients, referrers and all individuals associated with Earworx with kindness, respect and courtesy at all times. Generosity – you are generous with your time with clients, ensuring they feel welcomed and that you take the time to get to know clients where possible. Accountability – you are accountable for your own performance and take action where needed where performance or behaviour measures are not met. You comply with all company policies, procedures, and work requirements, including attendance, punctuality, and performance standards. Excellence – you demand excellence of yourself and thrive on feedback; as such you are resilient and adaptable. Teamwork – you are a team player, actively engaging with your local colleagues and broader Earworx team. You contribute to team morale and support a culture of teamwork and collaboration. Positive communication – you enjoy open and regular communication with your manager and broader Earworx team. You contribute positively via all communication platforms both internally and externally. You address disagreements or conflicts constructively and seek assistance from your manager where necessary. Responsibilities Answering calls and making accurate bookings. Providing friendly front‑desk reception support. Providing support to our Registered Nurses and Senior leadership team, and administrative team – working together to keep our clinics running smoothly using multiple computer systems confidently. Preparing clinic rooms and supporting basic instrument cleaning. Helping maintain a clean, safe, patient‑ready environment. Supporting administrative tasks as required. About You Working in a fast‑paced team. Speaking with patients. Learning new systems and skills. Embracing a flexible, team‑oriented approach – everyone supports each other to ensure smooth operations. Being reliable, positive and patient‑focused. About Us Earworx is an established, nurse‑led Australian business known for exceptional patient care. With more than 8 years of growth and a strong reputation with referrers and the community, we pride ourselves on a friendly, professional environment where staff are supported to develop and succeed. We offer: A supportive, fun workplace. High‑quality training. Opportunities to increase hours as the business grows. A team‑first culture where everyone is valued. Position Requirements Positive, enthusiastic attitude. Strong communication and customer service skills. Ability to follow scripts and booking procedures. Comfortable using multiple computer systems. Willingness to assist with clinic cleaning and infection control tasks. Team‑focused mindset and willingness to support others. Ability to work with some autonomy while following checklists and procedures. How to Apply Please send your resume (including referees) and a cover letter explaining why you’d love to join Earworx and what you will bring to the role. Applications without a tailored cover letter will not be assessed. Casual Healthcare Call Centre Operator Approx. 16 hrs/week. Hobart | Earworx National Call Centre (as per the above job ad). Health Professionals and Support Services Award 2020 SSE Level 4 – $33.96c per hour plus 12% superannuation and access to a bonus scheme. Are you enthusiastic, motivated and looking for a role with flexibility and variety? Our Hobart‑based national call centre is expanding, and we’re looking for a friendly, committed team member to join our amazing nationwide Earworx team About the Role We are seeking a Casual Healthcare Call Centre Operator/Receptionist to support our Hobart head office and clinic. Casual role offers Most weeks we anticipate that there will be approximately 16 hours per week of work; it will be advantageous if you have the flexibility to increase such hours when covering staff leave or during busy periods. Flexible work arrangement once training and competency requirements are met. How to Apply Please send your resume (including referees) and a cover letter explaining why you’d love to join Earworx and what you will bring to the role. Applications without a tailored cover letter will not be assessed. #J-18808-Ljbffr