Guest Experience Coordinator

vor 2 Wochen

Toowoomba, Österreich The Flex Vollzeit

Sydney, New South Wales, Australia – Guest Experience Coordinator – The Flex About The Flex At The Flex , we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon – instant, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords. We’re building a team of A-Players – ambitious, proactive, and committed to excellence. Role Overview As a Guest Experience Coordinator , you are the face and voice of The Flex – ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout. You’ll deliver fast, empathetic, and high‑quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting – it’s about crafting memorable stays, building trust, and turning guests into long‑term advocates of The Flex. Key Responsibilities Guest Support: Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism. Smooth Stays: Oversee check‑ins, check‑outs, and in‑stay assistance to guarantee seamless guest experiences. Problem Solving: Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions. Communication Excellence: Keep guests informed at every stage; tone and timing matter. Process Feedback: Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows. Upselling & Engagement: Recommend add‑ons or local experiences that elevate stays and increase guest loyalty. What You Bring Excellent written and spoken English (French or additional languages are a bonus) Experience in hospitality, customer service, or short‑term rentals Tech‑savvy and comfortable using PMS, CRM, and digital communication tools Calm under pressure with a proactive, solution‑oriented mindset Highly empathetic, detail‑driven, and committed to exceeding expectations A positive, people‑focused attitude and the ability to connect with diverse guests Why Join The Flex Make an Impact: Every interaction shapes how guests experience The Flex globally. Work Globally: Collaborate with a world‑class, international team. Grow Fast: Build your career as The Flex expands across continents. Competitive Rewards: Attractive salary plus performance‑based incentives. Remote‑First Culture: Work from anywhere; we value results over location. We’re not just building another hospitality brand – we’re creating a global ecosystem for flexible living , powered by automation, data, and real human connection. If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you. #J-18808-Ljbffr

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