ServiceNow Technical Consultant

ServiceNow Technical Consultant - Canberra DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. This role requires Australian Citizenship and Government Clearance is highly desirable. Description The ServiceNow Senior Technical Consultant will be a member of the ITSM team reporting into the Manager, ITSM, and will be responsible for designing solutions using the Service Now platform to meet IT priorities and goals. The consultant will provide technical expertise to ensure that functional design meets the requirements and guide the team to help choose between ServiceNow features, configurations & customizations as appropriate and will be based in Perth. Job Functions Technical Consultant on ServiceNow functionality and collaborate with project teams for successful ITSM deployment in an agile manner. Technical team lead for ServiceNow module implementations, integrations, custom application development. Manage team of developer(s) for delivering functionality using SNOW platform capabilities. Liaison with Manager, ITSM to deploy best practices using SNOW capabilities. Job Requirements Skills/Abilities Expert in the configuration, customization and administration of ServiceNow platform. Expert in the various modules of ServiceNow like Incident, Problem, Change, ITOM, Event Management, CMDB/Asset, SLM, Knowledge Management, Report/ Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration and new custom application development. Able to understand services portfolio, comprehend requirements and support project teams looking to utilize ServiceNow. Expert in the domain of platform architecture, performance tuning and application maintenance. Help with critical technical architecture documentation for existing implementations, build framework structure/templates for capturing technical information on future implementations, project work. Experience Proven experience in handling complex foundation data source integrations like Workday as well as BAU integrations like LDAP, Emails, e‑bonding between different systems. Utilizing plug‑ins for integrations and app development from SNOW application store and communities. Strong experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands on experience with various data discovery sources like ADDM, SCCM. Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes and help manage / deploy ServiceNow capabilities / features in an agile manner. Conducting in‑person and virtual training sessions for stakeholders as appropriate. Coach and oversee the activities of Vendor resources on an as‑needed basis for project work. Working on Agile / Scrum development process. Past Experience on Programming skills like Java Script, Core Java & Web Services, Jelly Scripting. Using ServiceNow platform for 6+ years, Managing team of developers 3+ years, Administrative role for 2+ years. Education A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis. ServiceNow Certifications, ITIL V3 Foundation, Project Management Certifications is a Plus. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DXC Technology Australia and New Zealand by 2x. Canberra, Australian Capital Territory, Australia #J-18808-Ljbffr