A03 Customer Service Officer

Vor 4 Tagen


Mackay Regional, Österreich Michelle Sneesby - Founder and Managing Partner Vollzeit

A03 Maintenance Support Officer - Call Centre ASAP Start Initial contract to 27th of March With highly likely rolling extension per hour + super Excellent opportunity to build your resume with reputable Government experience The Role Join a large QLD Government Department as a Maintenance Support Officer, where you will provide support to customers in a high-volume inbound call centre role. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government owned housing properties. Responsibilities Arranging responsive maintenance for Government Housing Properties Answering or making customer calls to address their maintenance needs Engaging with callers to confirm or clarify information and calmly de-escalating angry customers as needed Appropriately using software, databases, scripts, and tools Understanding and striving to meet or exceed call centre metrics Providing consistent customer service Qualifications Minimum of 6 months call centre experience Proven experience in a call centre / high-volume customer service environment Insurance repair or property maintenance experience is highly regarded, however not essential Problem-solving and de-escalation skills Exceptional customer service, active listening and verbal and written communication skills Strong time management and decision-making ability Microsoft Office skills in Excel, Word and Teams How to Apply Please apply directly via SEEK with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - EEO Statement At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve. #J-18808-Ljbffr



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