Customer Applications Officer

Join Mackay Regional Council as a Customer Applications Officer—championing customer experience through leading applications. Are you passionate about delivering outstanding customer service and ready to make a real impact in our community? As the Customer Applications Officer, you’ll be at the heart of Mackay Regional Council’s digital customer experience, supporting and optimising our key customer-facing platforms like Premier Contact Point, Customer Request System, Snap Send Solve and SpacetoCo. In this pivotal role, you’ll collaborate with a dynamic team to maintain, configure, and continuously improve these applications, ensuring they remain user-friendly, data-driven, and aligned with the needs of our customers. Your initiative and ideas will help shape the future of customer experience at Mackay Regional Council. About this opportunity: Serve as the first point of contact for customer applications, ensuring every interaction is seamless, positive and centred on the needs and values of our customers. Collaborate with a supportive team to keep council operations running smoothly and meet the needs of our community. Enjoy a role where your ideas and initiative are valued. Essential Qualifications, Experience & Skills: A relevant tertiary qualification in Information Technology, Business Administration, or a related field is highly regarded. Strong communication and customer service skills. Ability to manage multiple projects and work in a fast-paced environment. Experience with system and application processing or similar technical administrative roles is highly regarded. You are adaptable, eager to learn, and ready to contribute to a team that values innovation and service excellence Why work for Mackay Regional Council? Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities. In addition to the above, we also offer the following benefits: Base annual salary of $ 99,911.99 Up to 18% superannuation (conditions apply). Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading. Flexible work arrangements with a 9-day fortnight roster. May be eligible for salary sacrificing options. Study and assistance programs for career development. Learning and career development opportunities. Employee Assistance Program. Employee health and wellbeing initiatives. Active Social Clubs. Want to know more about this role? View the Position Description (PD) for this role in the document. How to apply: Prepare and submit your cover letter and resume, outlining your relevant experience for this role. If applying for this job via a 3rd party job board such as SEEK, LinkedIn etc. you will be redirected to the Mackay Regional Council Careers (eRecruit) website to apply. Follow the prompts to submit your application (the eRecruit Job Application Quick Reference Guide or the eRecruit Job Applicant Guide can assist). After submitting, you will receive an automated confirmation email. Should you not receive this, please ensure you have submitted your application and your email address on your account is correct. Applications Close: Sunday, 4 January 2026 Having troubles submitting your application? Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY ). ***Important information for applicants: To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process. Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing). We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr