Senior Solutions Engineer

About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry‑leading, award‑winning, agentic AI communication channels— intranet, employee app and email solutions—create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St.Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience. We are proud to be a Unicorn company, privately valued at over $1 billion. We are shaping the future of workplace communication. Senior Solutions Engineer We are seeking a motivated and skilled Senior Solutions Engineer to join our growing team in Sydney, Australia. In this role you will help design and implement technical solutions for our employee communication and engagement platforms. This is an excellent opportunity for someone who enjoys working with cutting‑edge technology, learning in a fast‑paced environment, and collaborating with clients across diverse industries. What You’ll Be Doing Partner with our Account Executives to deliver engaging demos that showcase the value of the Staffbase platform to prospective customers. Support prospects in identifying the best technical setup for their internal communications needs and help remove technical obstacles to advancing deals. Assist in technical evaluations of the Staffbase platform, learning to provide recommendations for integrations and implementation. Collaborate on RFP response documents to highlight the strengths of Staffbase's solutions. Work alongside senior team members during kick‑off calls and onboarding to ensure customers are set up for success. Coordinate with our post‑sales Technical Consultants to support smooth integrations for customers. Provide guidance on API usage, architecture recommendations, and basic implementation approaches, with support from senior engineers when necessary. Assist with implementation tasks and technical troubleshooting during onboarding and early stages of adoption. Work closely with the Customer Success Manager and Project Manager to contribute to an excellent onboarding experience for new customers. Gain product expertise and become a trusted technical resource for customers, focusing on service and relationship building. What You’ll Need to Be Successful 4+ years of experience in a related role (SaaS pre‑sales, solutions engineering, or technical consulting). A foundational understanding of cloud technologies and the benefits they offer over on‑premise solutions. Basic knowledge of web development principles and REST APIs; ability to experiment with APIs or create simple proofs of concept is a plus. Familiarity with enterprise software concepts and integrations (e.g. SAP, Workday, Single Sign‑On, Active Directory) is preferred but not required. Strong ability to communicate technical concepts clearly to both technical and non‑technical audiences. Basic technical skills, including familiarity with HTML/CSS and exposure to at least one programming language (e.g., JavaScript, Java, or PHP). A willingness to learn and grow into troubleshooting integrations or investigating issues using application logs or command‑line tools. Awareness of security and compliance topics in SaaS environments is a plus. Excellent verbal and written communication skills in English. What You’ll Get Competitive compensation—including a salary package and a unit‑based Long‑Term Incentive Plan. Flexibility—flexible working time models, hybrid work option, and a yearly flex work allowance of $2 400 AUD. Growth budget—annual external training budget of $1 600 AUD, and one day off for growth per year (increasing to two days in the second year). Recharge—31 vacation days annually (plus one floating holiday) and pro‑rated fully paid Fridays off during August. Well‑being—monthly wellbeing allowance of $60 AUD covering fitness to mental health, hobbies and relaxation. Support—including private health insurance and 12 weeks of paid parental leave. Office perks—fruits, drinks, snacks and ergonomic workplaces. Volunteer day—one day off per year to support a social project. Employee referral program—refer a friend and receive a referral bonus. Please Note This role is open for candidates who currently hold authorization/right to work for any employer in Australia. We are unable to offer sponsorship for this position. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr