Senior Operations Manager

Senior Operations Manager – Home Care Permanent, Full Time Opportunity – Competitive Salary + Super + Salary Packaging + Vehicle/Vehicle Allowance Bull Creek, WA For nearly 100 years, RAAFA has been caring for Western Australians. Guided by our values of Respect, Care and Honesty , we’re proud of our heritage, our people, and the impact we make every day. We’re seeking a passionate and forward-thinking Senior Operations Manager – Home Care to lead our dedicated team at the Air Force Memorial Estate in Bull Creek . In this pivotal role, you will oversee the delivery of safe, high-quality, person-centred care, ensuring clients – including those with complex needs – feel supported and independent in their own homes. As the Senior Operations Manager – Home Care, you will: Lead and inspire Home Care Coordinators and the Clinical Lead, fostering a positive, client-focused culture. Oversee service delivery, intake, and care planning to ensure timely, seamless support. Partner with Clinical Governance and Quality to uphold standards and drive continuous improvement. Manage workforce performance, recruitment, and retention, ensuring staff feel supported and engaged. Monitor KPIs, risks, and client feedback to strengthen outcomes and service excellence. Build strong relationships with clients, families, and external providers, representing RAAFA Home Care in sector forums. Set clear expectations and service standards for Coordinators and the Clinical Lead, guiding caseloads, priorities, and escalation pathways. Coach and develop your team through regular supervision, feedback, and performance planning, ensuring accountability and growth. Champion a positive, client-centred culture across the workforce, supporting engagement, wellbeing, and continuous improvement. Enable the Clinical Lead to uphold clinical practice standards, compliance with guidelines, and competency across nursing and care staff. Ensure care documentation is accurate, timely, and compliant, with staff consistently meeting documentation standards. About RAAFA Home Care At RAAFA Home Care, we believe everyone deserves to feel safe, supported and independent in their own home. Whether our clients need a little help with daily tasks or more complex, around-the-clock care, our team provides flexible, personalised support. We proudly bring together two well-established services — RAAFA Connect and Perth Care & Companion Company (PCCC) — under one trusted banner, expanding our reach and expertise across the Perth metropolitan area and beyond. Benefits to working with RAAFA: Competitive Rates – RAAFA continues to support our people with above award rates across our facilities. Salary packaging – as a non-profit organisation, you can salary package up to $18,549. Penalty Rates – earn penalty rates on afternoon, night and weekend shifts. Freeonsite parking – all sites have free onsite parking with plenty availability. Employee Assistance Program – Access confidential counselling services for personal or work-related issues. Employee Referral Program – earn bonuses for recommending friends. Corporate Zoo Membership – Visit Perth Zoo for free. Supportive culture – be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups. About you: Hold a tertiary qualification in health, human services, nursing, allied health, social work, community services, or a related discipline (or equivalent experience). 5+ years’ management experience in home care, aged care or community services. Proven ability to lead multidisciplinary teams and deliver high-performing services. Possess strong knowledge of home care service delivery models, relevant legislative, regulatory, and accreditation requirements for home care/aged care services. Excellent communication, interpersonal, and stakeholder engagement skills, with the ability to build trust and collaborate effectively with clients, families, staff, and external providers. Experience leading change, resolving service delivery issues, and improving operational systems/processes in a client-focused environment. Familiarity with quality improvement and clinical governance frameworks, and experience partnering with governance/quality teams to meet compliance obligations. Next Steps: Ready to make a difference? Update your resume. Be eligible to work in Australia. Hold or willing to obtain a Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue). Be up to date with your COVID 19 and flu vaccinations. RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date. #J-18808-Ljbffr